Administrator, Benefits and Leaves (Contract)
Administrator, Benefits and Leaves (Contract) – (Saskatoon, Saskatchewan, Canada or Loveland, Colorado, U.S.A)At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion. Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.Reporting to the Supervisor, Benefits, Leaves and Pensions Team in Loveland, CO the Benefits and Leaves Administrators are the subject matter experts (SME’s) for HR inquiries relating to Benefits and Leaves for US and Canada that are either directed by the HR Support Services Team as part of an escalation or due to its complexity, or by direct reach out from managers or HR colleagues. Responsible for providing accurate and timely support within agreed team SLA’s and KPI’s. This role will have an emphasis on Leaves Administration Support.This is a temporary role of up to 6 months, until December 2019.What you will do: Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services, or redirecting as appropriateAchieve mastery of HRSSC knowledge by engaging in cross training activities to up-skill your ongoing personal knowledge and experience of the Benefits, Leaves and Retirement areas within the HRSSC groupMaintain a broad and up to date knowledge of US & Canadian legislations pertaining to Benefits and Leaves to make administrative and procedural decisions and exercise judgment on sensitive issues in alignment with corporate policy/regulationsSupport the ongoing development and continuous improvement initiatives within the HR Shared Service Center by participating in activities such as the review and update of process documentation and team ways of workingEnsure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologiesSafeguard employee privacy where appropriate, including confidentiality and protection of sensitive informationTo ensure that health, safety, security and risk issues are considered and factored into all areas of activity. Regular reviews are undertaken and actions taken as necessary Communicate and resolve escalated issues relating to Health and Welfare and Benefit programs including enrollment eligibility, claims resolution, payroll deductions as well as COBRA, HSA and FSA issuesAdministration of leave programs in compliance with US and Canadian regulations and equitable application of policies and laws (i.e. FMLA, USERRA)Uses regulations, decision matrices, benefit plan descriptions, enrollment, instruction guidelines and vendor information to determine appropriate benefit selectionAdminister count order processing and maintenanceAssist with internal benefit plan communications and forms to ensure necessary and timely distribution occursSupport the processing, generating, assembling, distributing, scanning and editing of forms and files, as neededSupport the Center of Excellent (COE) team with the planning and execution of the annual Open Enrollment process and ad hoc projects as and when assigned by the Team LeadAct as liaison between life insurance beneficiaries and the Vendor for employeesProvide ongoing support and guidance to the HR Support Services Team to assist with their up-skilling in Benefits and Leaves information to enable them to respond to customer inquiries as the first point of contactOngoing development and review of weekly/monthly audits for Benefits, Leaves and Retirement HR System data input to maintain data integrity by preventing errors in HR information and providing reporting to monitor tasksMaintain up-to-date Health and Welfare compliance documents and work with Team Lead on compliance reporting and analysis as neededWhat you will bring: Associates degree or equivalent experience3-5 years Health and Welfare and/or Human Resources administration2-3 years benefits/leaves administration experience, preferably with large, multi-state/province companyAbility to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periodsAbility to speak/translate Spanish or French Canadian would be advantageousAbility to troubleshoot and respond to client inquiries by telephone or emailAbility to work as part of a fast-paced team within an open plan corporate office environmentDemonstrated ability to communicate effectively and tactfully with patience and empathy in both written and verbal communicationsDemonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomesDemonstrated strengths in decision-making and time management skills with the ability to prioritize tasks effectively and respond appropriately to urgent requestsExcellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and stylesExperience of working in a HR Shared Service EnvironmentExperience utilizing Case Resolution SystemExperience with Canadian or US HR data, business rules and legislative requirementsIntermediate computer skills and proficiency in Microsoft Office, particularly MS Word and ExcelKnowledge of benefit-related regulatory requirementsSAP Benefits and Leave Administration experience preferredSolution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers and team membersStrong attention to detail and ability to maintain accuracy in a fast-paced environmentStrong customer service orientationStrong interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environmentStrong willingness to continuously improve the performance of both one’s self and the HRSSC through continuous learning and self-development AreApply for this job.