Administrator, HR Support Services
Administrator, HR Support Services – (Loveland, Colorado, U.S.A. or Saskatoon, Saskatchewan, Canada)At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion. Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.Reporting to the HR Support Services Supervisor in Loveland, CO the HR Support Services Administrator is the first point of contact for all North America and Canada employees and HR colleagues by telephone or ServiceNow cases in relation to HR inquiries pertaining to HR Policies & Procedures, Pay, Benefits, Leaves and Pension/401k, liaising with Tier 2 subject matter experts (SME’s) or other HR Colleagues to help resolve or escalate complex issues. Responsible for the day to day Transactional and Data Entry work within the HR Shared Services Center (HR SSC) by providing accurate and timely support within agreed team SLA’s and KPI’s. What you will do:Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services, or redirecting as appropriateAchieve mastery of HR SSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSSC groupAchieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulationsSupport the ongoing development and continuous improvement initiatives within the HR Shared Service Center by participating in activities such as the review and update of process documentation and team ways of workingEnsure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologiesSafeguard employee privacy where appropriate, including confidentiality and protection of sensitive informationEnsure that health, safety, security and risk issues are considered and factored into all areas of activity. Regular reviews are undertaken and actions taken as necessaryAct as first point of contact for all inquiries received by telephone or the case management system from Employees, Supervisors and HR colleagues in relation to HR or Payroll Policies and ProcessesPerform all job-event HR transactional and data entry changes (excluding HR Staff) for Hires (including I9 process and New Hire Benefit Enrollment), Position Changes, Pay Changes, Terminations and RetirementsMaintain employee-related data where Employee Self Service provision is unavailableWork with internal subject matter experts (SME’s) and other departments to resolve questions and processing issuesProvide support and educate employees on the use of systems such as Employee Self Service, Emp Center, EZ Labor or third-party tools including Equifax (i.e. navigation, functional assistance)Maintain effective and accurate information received into the HR SSC via case management/call tracking systemManage and maintain employee files, electronic and physical hard copy formatsParticipate in HR SSC projects or support other HR colleagues as required What you will bring:Diploma, Associates Degree or equivalent2-3 years HR Administrative experience Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and stylesStrong customer service orientationAbility to troubleshoot and respond to employee inquiries by telephone or emailStrong attention to detail and ability to maintain accuracy in a fast-paced environmentProficient in Microsoft OfficeExperience working in a multi-cultural HR Shared Service CenterSAP HR Master Data ExperienceSharePoint knowledge or HR Intranet understandingExperience with Canadian and/or US HR data, business rules and legislative requirementsUnderstanding of State/Province pay regulationsExperience utilizing Case Resolution/tracking SystemsAbility to speak/translate Spanish or French Canadian would be advantageousDemonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomesWants to progress and develop further within a HR teamAbility to manage multiple pieces of work simultaneously with strong results and goal orientationStrong interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environmentSolution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers and team membersStrong willingness to continuously improve the performance of both one’s self and the HR SSC through continuous learning and self-developmentAbility to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periodsAbility to work as part of a fast-paced, deadline orientated team within an open plan corporate office environment Are you a good match? Apply today!Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristicsThis job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.To stay connected to us and for the latest job postings and neApply for this job.