Agriculture Customer Support Specialist

Job Listing No: 9740000

Agriculture Customer Support Specialist

TKXS has an immediate opening for an Agriculture Customer Support Specialist. Do you enjoy agriculture and know your way around a farm? What about the idea of helping our nation s farmers get the most from their crops? Are you good with people and don t mind working the phones?If so, you may be a great candidate for our Agriculture Customer Support Specialist Team here in Charlotte.  We are actively looking for candidates who are familiar with the AG industry and enjoy dealing with people from all over the country. We provide detailed and hands-on training that will help you deliver value to our clients and their customers while propelling you to an exciting new career!The Agriculture Customer Support Specialist (ACSS) will serve on a team of individuals representing the virtual, customer-facing points-of-contact for all customers and users of the financing system.  The ACSS sole responsibility is to extend stellar service to all customers and ensure a positive end user experience.  Other responsibilities include:Specific duties and responsibilities include, but are not limited to:Receive inbound calls and emails from the client s field sales reps, retail and/or farmer customersRespond to all emails and missed calls within 24 hoursAssist customers and system users with all matters relating to the financing system If further assistance is required, provide support to the customer with warm transfers to other departments within the client organization or customer follow up once further research conductedIf further research is required, provide the customer with an estimated timeframe for follow-up or communicationDocument all inbound and outbound communication for metric reporting to the clientDocument and report system issues via ticketing system for resolution with appropriate technical resourcesBuild meaningful relationships with our client s sales personnel and senior stakeholdersAct as our client s representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely mannerProvide systems and programs related to support to field personnel and client stakeholdersMerchandise customer VOC with Account Manager to share with internal stakeholders and/or other key client stakeholdersProvide support through Quality Assurance (QA) testing of new system functionality TKXS is seeking individuals with:College degree, preferably in agriculture, or relevant AG experienceExperience in customer service handling high volume phone and email trafficStrong attention to detail and sense of urgency when following up with customersHigh professionalism and willingness to serve the customers needsProficiency in multiple web-based systemsExcellent written and verbal communication skillsCapacity to work under tight timelines and in team-oriented environments

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