Agronomy Customer Service Representative
CHS has an exciting opportunity in our Country Operations Division. We are looking for a Customer Service Representative to partner with our Agronomy team providing excellent customer service to our customers. You must be customer focused, able to make decisions, and work independently within a team atmosphere.
You must be detail oriented with excellent communication skills, both verbal and written.Office hours:
Monday through Friday – 7:30 a.m. and 5:00 p.m.Seasonal hours will vary and include Saturdays.You Will:Provide customer service and support on receiving inbound and outbound products.Assist customers with information on products, programs, and order status.Provide customer support regarding invoicing, disputes, investigations and invoicing corrections.Process invoices and sales transactions and resolved any issues with billing and/or vendors.Manage contract fulfillment and provide customers with release numbers.Enter customer contract information and inventory orders.Review and approve all customer invoices prior to release.Close contracts upon expiration date or extend per sales and supply.Invoice direct product shipments, plus landed cost on inbound and outbound shipments.Support truck scheduling as needed.Assist with dealer network tasks, including communications and mailings, promotions, award programs, dealer credits, product manuals, order forms and price list distributions.Utilize vendor websites for shipping and invoice information.Order office supplies through approved vendor.Gain an understanding of pricing structure on bids to support pricing coverage as needed.Perform other duties as needed or assigned.Work extended hours and weekends as needed to meet business demands.Basic Qualifications: (required)Associate?s degree in accounting, business, or related field; or equivalent industry experience1 plus years of customer service experience, to include account management and data entryProficient in MS Office (Excel, Word, Outlook)Must be able to sit, stand, bend, kneel, and lift up to 50 poundsMust pass pre-employment drug screenAbility to work extended hours as neededPreferred Qualifications: (desired)Knowledge of Agris software programAccounting experienceAgriculture or Agronomy background