Analyst, IT, Geismar
IT Analyst – (Geismar, Louisiana, U.S.A.)At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion. Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career while earning a competitive salary and great benefits.Reporting to the Manager, IT, Nitrogen & Phosphate, the IT Analyst is responsible for maintaining and supporting our information systems and technology, in addition to collaborating in the development of new initiatives from the business and North American based IT peers. The IT Analyst will collaborate with local and Corporate IT teams to maintain systems and satisfy business requests in a timely manner, such that our employees are able to do their jobs effectively and efficiently. This contributes to the productivity of our people, which in turn supports our business. Consideration will be given to applicants with proven experience with designing/implementing/supporting Cisco networks and/or Microsoft Windows and Dell virtual server environments. What you will do: Communicate to the client at different levels of technical expertise that ensures the ability to correctly identify the technical issue and corrective actions each is engaged withHelp identify different ways to achieve the same results but improves service or processesAcquire knowledge of Nutrien’s policies, procedures, and operationsAttend/participate in monthly departmental safety meetings and perform duties in a safe, healthy, and environmentally responsible mannerMaintain departmental inventory system and keep network and PC support supply needs fulfilledPosition has responsibility for researching, implementing and testing new technology independently or as part of a project groupCreate and update client assistance and technical documentationProvide Tier 1 and Tier 2 user support for computer hardware, software, peripherals, and desk/cellular phonesBasic to advanced workstation, server, network, phone system administration and monitoringComplete user requests (applicationfile access, hardware, software, etc.) through call logging system (ServiceNow)Provide technical recommendations to user inquiriesWorkstation, server, network, and phone system maintenance, upgrades, and deploymentsNetwork troubleshooting and supportHardware and software installation, inventory and licensingPurchasing and warehouse inventory maintenanceMaintain records of problems reported, service problems, and report unsolved problems to the department headProvide knowledge and input into technical work groupsInstall computer hardware in an industrial setting; including moving computer hardware up multiple flights of stairs in industrial settingWhat you will bring: EducationRelated technical or college certificate (two year program) and/or three years of related practical experience in the Information Technology FieldFour Year Degree from IT field preferredAbility to work with:Mathematical conceptsWorking knowledge of computers and various operating systems, including Windows 7, and Windows 10Detailed working knowledge of the Microsoft Office 365, which includes Word, Excel, PowerPoint, Skype and OutlookComputers, communications, test equipment, and local area network products Ability to handle inter-personal communications is required, position will have daily contact with all levels of employees as well as with outside vendorsAbility to analyze complex server/networking problems and, determine a course of action for remediation. Ability to check and test software and hardware problemsAbility to handle multiple duties simultaneously while having interruptions such as telephone inquiries and special projectsAbility to work with a minimum of supervisionKnowledge of the industrial plant sites, operations, and inter-dependency of departments is recommended. Industrial experience of three years or experience in related areas is preferredKnowledge of Active Directory and image deployment systems (i.e.: SCCM)Verbal and written communication skills are essentialAre you a good match? Apply today!Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristicsThis job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook and Twitter **EOE race/color/sex/sexual orientation/gender identity/disability/veteranApply for this job.