Application Technical Support Specialist – Global IT (Boise)
The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses.
These endeavors have been around for centuries and will continue to be a vital part of the global economy.
We currently have an Application Technical Support Specialist position available at our global headquarters in Boise, ID. SUMMARYTroubleshoot and resolve incidents and problems, investigate customer system issues, and research causes for problems within the application technical support area.
May manage small projects or phases of large projects.
Competent to work on most phases of systems analysis and considers the business implications.
Through research and fact-finding work with delivery teams to enhance functionality, or fix known errors in applications.
Provide end-user support for current application technologies.
Analyze and determine root cause analysis, and create documentation as necessary.
Facilitates the release and warranty process into support. May conduct technical training andparticipate in end-user testing of applications.
RESPONSIBILITIESTechnical Support Management: Resolves technical support issues of moderate complexity within a given technical area.
Partners with members of a given team or other IT teams as appropriate.
Identifies potential escalations and proactively alerts management, leads escalation through L4.
In some cases, after hours On-call support may be needed.Problem Management: Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility.
Independently reviews, implements and verifies highly complex and high risk changes and solutions.
Mentors other team members.
In some cases, after hours On-call Support maybe needed.Release & Warranty Management: Managing the release process back into support including tracking releases, managing documentation updates/ changes, overseeing training and access.
Managing the warranty period.Process Improvement: Identify and suggest necessary solutions or process changes to improve efficiency.
Contribute to product improvements by sharing ideas and feedback to delivery teams.
Continually develop knowledge or company products, services, and technologies.
Develop and maintain the ability to create tools and support methods for improvement of our products and services.
REQUIREMENTSBachelor's Degree from 4 year college or university0-3 years relevant experience (Application Support Specialist – II)3-5 years relevant experience (Application Support Specialist – III)5+ years relevant experience (Application Support Specialist – IV) HOW TO APPLYVisit www.simplot.com/careersSelect Job SearchSelect Current OpportunitiesSelect All Open PositionsApply to Job ID #5631 Please prepare a cover letter outlining your interest and qualifications and submit with your resume via our online application process described above.
For best results, please upload your resume as a Microsoft Word or Adobe PDF document.
This process includes additional job-relevant questions, so plan on at least 20 minutes when you apply. When a position is in the interview stage or has been filled, it will no longer appear on our Simplot Careers website.
If you experience any technical difficulties when applying through our online system, please contact the JRS Talent and Culture department for assistance at firstname.lastname@example.org. **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**