Associate Customer Service Representative

Job Listing No: 9740000

Associate Customer Service Representative

Brief DescriptionThe Associate Customer Service Representative position is responsible for serving as a member of a food or feed enterprise-wide team of customer service professionals who work closely with our sales team, internal and external supply chain teams, plant operations, finance, and others to deliver a positive customer service experience across product line(s) within Corn Milling North America (CMNA). This role is responsible for executing basic customer service activities including order entry and confirmation; problem resolution; documentation, analysis and reporting; and a limited scale of activities. The individual will develop strong customer and internal relationships to ensure a high level of execution on our customer and/or brand promise. Considered a proficiently skilled administrative worker in the customer service space with straightforward and basic knowledge to use under limited oversight. Responsible for executing a limited scale of customer service activities for a product line.Principal Accountabilities60% Customer Service Operations: Handles day-to-day execution of basic customer service activities with direct oversight. This includes direct customer communication, order and credit management, customer inventory management, contract management, scheduling and delivery coordination, and complaint resolution. This role will also work with other team members to ensure we meet customer and/or brand expectations utilizing multiple Enterprise Resource Planning (ERP) systems.15% Customer Service Process Development and Execution: Contribute to team success through involvement with process improvement efforts. Support teams? strategic direction of flawless execution in a customer partnership environment through activities such as capture of non-conformances, monitoring of daily service information, and other customer processes. Requires basic understanding of demand planning, inventory management, and all customer and/or brand requirements.15% Customer Service Systems/Data Management, Reporting and Analysis: Ensure accurate entry of all order and customer related information to execute flawless service and support standardized reporting for the team. Perform basic analysis and ensure appropriate retention and distribution of information and communication to applicable parties. Areas include inventory management, customer order management, shipment verifications, exception reporting, etc.10% Customer Interactions/Relationship Management: Support team in resolution of customer non-conformances and complaints. Escalate when more complex issues need to be elevated to next level of support and/or require sales involvement. Ensure applicable level of communication to appropriate parties and perform miscellaneous projects and duties as assigned.
?A strong candidate has been identified for this position. However we will consider all candidates who meet the requirements.? ?Relocation assistance will not be provided for this position.? ?This position is posted internally as well as externally.?Skills:
Required Qualifications? Pursing Bachelor?s Degree with two years completed.OR associate degree OR in lieu of degree High School Diploma/GED with minimum 2 years? experience in a customer service, supply chain, sales or business field.? Ability to work extended hours (including weekends and holidays as needed) to support the ongoing needs of a 24/7 operation some roles are scheduled during non-traditional hours.? Microsoft Office Suite experience and proficiency in Word and Excel.? Ability to travel as needed.? Ability to adapt and learn in a changing work environment.? Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.? Strong attention to detail and accuracy.? Ability to work independently.? Ability to work in a team environment.? Demonstrated strong problem-solving and analytical skills with ability to act with urgency.? Excellent communication skills both verbal and written.
Preferred Qualifications? Bachelor?s Degree in Business, Agricultural, Supply Chain, or Transportation and Logistics.? Knowledge of Cargill products, services, customer base and industry in relevant product line(s).? Specific systems related experience in SAP, AS/400, Adage, VOX, or other ERP systems.

Apply for this job.

Similar Jobs For "Associate Customer Service Representative"

 Jobs by Indeed job search

Customer Service Associate IV

Company: Lowe's Inc.
Location: Alpharetta, GA 30004
The Customer Service Associate – Sales Floor delivers excellent customer service by listening to customers, using expertise to help customers, and loading… To apply for this job vacancy in Lowe's Inc. you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Customer Support Associate

Company: Cogito Corporation
Location: Boston, MA 02109
Cogito is searching for a Customer Support Associate to join our Customer Success team! The candidate must possess a strong desire to support customers by… To apply for this job vacancy in Cogito Corporation you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Entry Level Business Development Trainee

Company: Reynolds and Reynolds
Location: Detroit, MI
Strong influential skills/level of charisma for building long-term relationships with customers. Associate discounts for cell phones, cars, computers,… To apply for this job vacancy in Reynolds and Reynolds you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

Customer Operations Associate

Company: Johnson Controls
Location: Indianapolis, IN 46202
Ensures that all customer contact information required to support customer satisfaction activities are entered in appropriate BE tools. How you will do it. To apply for this job vacancy in Johnson Controls you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Human Resources Coordinator

Company: JW Marriott Indianapolis
Location: Indianapolis, IN 46204
Promote teamwork and associate morale. Knowledgeable of all benefits available to associates. Provide overview of benefits to new associates. To apply for this job vacancy in JW Marriott Indianapolis you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Note: This job listing with titled "Associate Customer Service Representative" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.