Citrix Systems Engineer- Florham Park, NJ
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world?s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team?especially from within, through an emphasis on lifelong learning and development.And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America?s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable futureCitrix Systems Engineer (1804495) ? Florham Park, NJWhere the Chemistry HappensWe are seeking a professional like you to join our G-FSI/ITFG Special Platform Services which is responsible for managing and maintaining the global BASF Citrix platform and Virtual Desktop (VDI) landscape. In case of incident, the group ensures restoration of normal application services as quickly as possible and minimizes adverse impact on operations including problem management, change management (including small business requests) and continuous service improvement (CSI).This entity ensures global integration of all the services in the delivery network (contains operational supplier management) including technical gate keeping, including identifying, control, record, report, audit and verify Configuration Items (CIs), including versions, baselines, constituent components, their attributes, relationships and hierarchies. You will define handling and escalation of operational security breaches.In this role, you will be responsible for providing on-call services and be available based on existing service level agreements.Formula for SuccessLeveraging your educational and professional background within the IT sector, you will have operational responsibility for the Citrix and VDI Landscape of BASF.Demonstrating your strong analytical skills, you will be responsible for the analysis and resolution of errors and problems in complex IT systems (HW/SW).As a mentor, you will support Junior System Engineers during error analysis.Your focus on customer service will be a valued asset as you provide advice and support for users during problem solution.Your commitment to Quality and compliance will be essential as you conduct quality assurance and documentation of system changes. Additionally, you will monitor compliance of SLAs, KPIs, OLAs.Utilizing your working knowledge of basic project management, process analysis, process improvement, and change management methodologies, you will plan, install, configure and operate complex IT systems (HW/SW).Your experience in managing projects will be useful as you participate in customer projects and management of subprojects.Your robust problem-solving skills will set you up for success as you process complex requests and changes. Create Your Own Chemistry: What We Offer You Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you?the whole you?in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.Apply for this job.