Client Services Administrator

Job Listing No: 9740000

Client Services Administrator

Job FunctionsClient ServiceAnswers the phone and greets walk-in clientsDetermines client needs and addresses need or connects them with the information or individual who can assist themManages and schedules appointmentsLending Support ProcessingProcesses receipts, disbursements, daily deposits and accounts payable following standard processes and proceduresResponds to client questions regarding online bankingLooks up loan balances and provides payment and payoff amountsProvides administrative support for branch team members in the origination of large and small consumer or agriculture loans, as well as crop insurance policiesOffice SupportCopies and scans documents as requested or neededOrders office suppliesSorts and distributes incoming mail and prepares outgoing mailMay serve as liaison for building vendorsGenerates reports and reviews for errors and discrepanciesServes as back up to Lending Services Administrator and Insurance Services Administrator as neededLoan Origination SupportCoordinates and tracks the compilation of documents needed for loan originations and renewalsDetermines the loan program and process to follow for loan originations and renewalsWorks closely with credit services, document preparation, others in and outside of 1st FCS to facilitate loan processingProvides clerical support to Rural Consumer Vice Presidents which includes scanning and data entry Insurance SupportWorks with and understands the different crop insurance company systems and processes Underwrites MPCI and Hail insurance policiesReview crop insurance applications, acreage reports, production reports as well as other documents for completion and key readinessEnsure that the documents meet policy provisions and standardsCommunicates with clients and adjusters regarding claimsReviews and distributes claims checksCoordinates and tracks the compilation of documents needed for insurance policies and claims utilizing the document management systemUnderstands different crop insurance company formsUtilizes Insurance workflow to process insurance policiesEnters information into the Client Relationship Management software to document the insurance sales processWorks closely with Insurance ServicesFinancial ServicesUnderstands loan and crop insurance productsCross sells loan and crop insurance products to clientsOther duties as assigned to meet the needs of the organization.Minimum QualitificationsAssocate's Degree in agriculture or business related field1 year of experience in an office environmentOr an equivalent combination of education and experience sufficient to perform the essential functions of the jobMaintains insurance license (if needed), or obtains those licenses within the first three months of hire  

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