Client Services Manager II

Job Listing No: 9740000

Client Services Manager II

DB Schenker – Phoenix, AZ – Your tasks Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): Manages the operational implementation of new businesses. Controls costs thru proper budget preparation and planning, and controlling. Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary. Monitors account service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans. Ensures that all I.T./EDI needs are identified and systems are in place to meet client demands. Supports account development with Global Sales. Conducts regular reviews of account revenue and operations performance with Global Account Ma… – Permanent – Full-time

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