Collections Specialist ? Credit – Decatur, IL
For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we?re one of the world?s largest agricultural processors and food ingredient providers, with approximately 31,000 employees serving customers in more than 170 countries. With a global value chain that includes approximately 500 crop procurement locations, 270 ingredient manufacturing facilities, 44 innovation centers and the world?s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. Learn more at www.adm.com. Collections Specialist ? Credit – Decatur, ILThis is a full-time exempt level position.
Position Summary: The Credit Department has an opening for a full-time Collections Specialist in the Decatur office.
The Collections team is responsible for collecting outstanding funds from customers while providing a positive customer experience, reconciling customers receivable accounts, partnering with sales and cash teams to resolve disputes and issues, handling bad debt collection and bankruptcy accounts, and other credit support activities and functions.
The successful candidate will have the ability to work well within a team and balance the importance of maintaining the customer relationship while collecting outstanding funds and assisting to resolve issues on accounts. Job Requirements: Associate or Bachelor?s degree in accounting, finance or business is preferredAbility to effectively communicate with customers and all levels of the ADM organizationAbility to function in a challenging environment with multiple changing and competing priorities while meeting time sensitive deadlinesStrong analytical and problem solving skills with ability to formulate effective solutionsExperience with or knowledge of systems used by ADM is a plusMicrosoft Office experience/skills preferredGet Paid, IBM, JD Edwards, Agris, etcDependable and desire to learn with a positive attitudeReconciliation of customer receivable accounts to uncover the root cause of aged/open items on accountsEffectively partner with sales and cash application teams to resolve outstanding issuesUtilize Get Paid system to organize workloads, communicate with customers, and maintain notes on customer accountsConsistent communication with customers within portfolio to collect outstanding funds, while balancing ADM?s relationship with customer and assisting as needed to resolve issues and disputes on customer accounts.Utilization of Get Paid, JD Edwards, IBM, Agris, and other systemsResearch and reconcile open credits for unclaimed property processPlacement and upkeep of bad debt and third party collection accounts as neededCoordination of open bankruptcy accounts as neededWork closely with other collectors and ADM teams to ensure consistency and excellent customer experienceAssist with special projects as required Relocation assistance is available with this position. This position offers a complete benefit package, including 401K/ESOP, pension, health, life, vision, and dental insurance. ADM requires the successful completion of a pre-employment drug screen and a background check.
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.