Concierge Customer Service

Job Listing No: 9740000

Concierge Customer Service

Percepta – Asheville, NC – Position The Concierge will work with our luxury clients to deliver a personalized experience that embodies the brand and addresses customer stated and unstated needs. This will be accomplished by creating relationships based on understanding the client’s needs, concerns, lifestyle and preferences by carefully listening to the client, providing knowledge and resources and resolving issues in a timely basis. This position works with clients to address sales, product knowledge, service issues, dealer information, and recommendations, and to obtain resolutions. In this role the Concierge is empowered to make decisions using client satisfaction tools to resolve client concerns and to ensure continued loyalty and delight. The role will be expected to think creatively and solve problems to meet client needs in an attempt at excellent customer experience. Responsibilities Provide an exceptional client experience in every interaction. Provide insightful advice and direct support to c… – Permanent – Full-time

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