Connected Sales and Services Product Manager
Position Purpose?We are looking for an enthusiastic leader to drive Cargill?s vision to bring an obsessive focus on customer experience (Cx) and evolve?how we work across value chains in a connected way for the customer to bring value to our commercial sales & marketing teams.??In this position, you will bring your deep expertise in one or across sales force and strategic pricing capabilities blending marketing and tech to empower our business and deliver innovation to our B2B and B2F(farmer) customers.The Connected Sales & Services Product Manager provides strategic thought leadership and knowledge across all aspects of CRM, Call Center, Einstein Analytics, Marketing Cloud, Pardot OR? Strategic Pricing and Commerce for configure, price, quote and component buildup. This role is responsible to create and maintain solution roadmaps and strategies for all aspects of the salesforce and strategic pricing instances/platform in scope and integration with Global IT methods & operating models.? This position will be responsible for partnering and advising Business Partner function and Product Owners to design and create new products and define deployment approach and support models.? This position will lead and provide direction to managers/advisors, professionals and indirect staff.? Thought leadership, especially around core capabilities for reuse and extension, operating principles for product teams and education and demonstrating platform value, will be managed by this Lead.? Key stakeholders are expected to be the Business Partners/BRMs, Business Product Owners, Commercial/Marketing COEs and teams, Corporate Affairs and regional delivery or partners that will deliver products on top of the platform.?This position will have accountabilities in the following areas:Trusted advisor to Product Owners, Commercial Sales & Marketing Leaders & IT Business Partners, Global IT delivery teamsPrioritizing core capabilities based on customer and business needs, vision for platform engineering team(s)?Budget oversight of platform and creation of estimating and methods for new features?Guides innovation/transformation and continuous improvement efforts.Chief innovation lead for the platform to test ideas, inspire collaboration and compare performance to competitive benchmarks.Develop strong product development ties with technical product vendors such as Salesforce, PROS, Zilliant, BigMachines, FPX and emerging players.Deliver education and demos to share capabilities of the platform and value achievedDeliver on boarding and playbook methods to empower teams to build on top of the platform for speed to marketPrincipal Accountabilities30% Architecture Solution Strategy, Leadership, and GovernanceAdvocate and guide the use of the connected service capabilities across business, partners and delivery teamsDevelop, define, and implement new and maintain platform products and service offeringsSignificantly contributes to the creation and maintenance of product and service offering strategies and roadmaps for in scope enterprisesUtilize expert knowledge to increase the DX capabilities maturity level of our solutions leveraged by the BUs/FNs15% Business Partnering and Relationship ManagementLeads the marketing of capabilities to multiple BUs/FNs aligned to their business drivers?Act as a liaison and regularly interface with multiple BUs/Functions in partnership with BPs and Commercial Excellence COE to assess ideas, requirements, priorities and present valuable opportunities for the use of the connected service capabilities.Accountable for relationship and integration with Enterprise ArchitectureMaintain awareness of projects creating opportunities for the organization and where they may impact existing solutions?Partner with key stakeholders, peers and project leadership and serve as an issue escalation point of contact for the digital experience platformCollaborate with potential run organization(s) using strategic leadership and expert knowledge to maintain awareness on the health of overall solutions and service offeringsManage and govern vendor relationships for the connected sales & services platform15% Architecture Definition and MethodologyKeep up-to-date on industry and architecture methodologies for applicationProvide strategic leadership, guidance, and insight during solution definition activities from ideation through explore to ensure roadmap and architecture alignmentExecutive responsible to remove roadblocks or break new ground on architecture decisions and alignment across TGRC and other digital foundation platforms10% Portfolio and Demand ManagementIdentify prototype, demo, and pilot opportunities?Facilitate PI Planning and cycles with platform engineering and architecture to align roadmap, communications and backlog dependencies for platformProvides project and/or product team thought leadership on release schedule and backlog of features in the platform pipeline. Drives understanding, and playfulness of valuable components prioritized and how they will be delivered.Provides thought leadership to achieve critical objectives and/or mitigate high risk areas or products/projectsProvide strategic leadership to consult on deployment approach for large or complex products/projects30% People and Budget Management (High Partner Leverage)Responsible for the selection, development, and retention of a high performing digital experience engineering team for products in scope of controlChampion employee engagement within your teamDeliver timely and effective performance feedback directly or through othersCoach employees and partners in methods and how we work in the DXOLead workforce planning and monitor resource utilization to ensure leveraging capacityExecute employee management processes (including staffing decisions, coaching, development plans, performance evaluations) where appropriateDevelop strong leaders/managers/supervisors to build effective, and flexible teams to meet demand including continuous improvement in our offshore talent strategyManage internal project budgeting across a medium size team ?
This position is posted internally as well as externallySkills:
???????? BA/BS in Business, IT, or Computer Science