Contact Center Representative
Title: Contact Center RepresentativeLocation: Mankato, MNPosition Overview:?The primary purpose of this position is to provide extraordinary service to all clients utilizing the services of Compeer Contact Center. The individual promotes Compeer Financial s products and services to clients in order to more fully meet their financial service needs. The Contact Center Representative responds to all incoming telephone calls regarding account status, billing inquires, questions/problems and product/service inquiries. Identifies and addresses the client s needs and performs client transactions, as directed. When necessary, the individual refers the client to another Compeer team member for additional follow-up. Based on established marketing strategies, initiates outbound calls to educate clients on Compeer s products and services and to increase event participation in order to deepen our client relationships.Successful candidates will:Identify/verify caller based on security questions; transfers funds through ACH, wires, checks, and internal loan transfers; process registration requests; transfer calls to appropriate team member;Initiate outbound calls for promotions, events, and targeted contacts to deepen client relationships;Scan and electronically save documents; follow retention policies for documentation destruction;Assist clients with internet banking enrollment, password resets, performing transactions and other operating system support as needed;Maintain calls and service level requirements; track calls received in line with department goals; participate in process enhancement projects; and,Ensure collateral insurance status through monitoring of loss payables; maintain data integrity related to client demographics.?Minimum qualification, knowledge, skills, and abilities:Some post high school education in accounting, business administration or related field or equivalent combination of education and experience sufficient to perform the essential functions of the job.?Minimum of two years related work experience, with prior contact center experience in the financial industry preferred;Background in agriculture preferred;High level of accuracy and attention to detail essential;Excellent client service skills essential;Very good interpersonal, communication, organizational, and time management skills; and,Very good computer skills including MS Office applications (Word, Excel, Outlook, etc.).?Compeer Financial, headquartered in Sun Prairie, WI, exists to champion the hopes and dreams of rural America like never before. If you are interested in empowering those in agriculture and rural communities to achieve their goals and expand their possibilities, we invite you to learn more about our organization. We are looking for innovative, dynamic and collaborative team members to join our team.We offer great benefits including:Competitive base salaryHealth Insurance benefits (medical, dental, vision, etc.)401k (3% Compeer contribution & up to an additional 6% match)Paid vacation, sick leave, and holidaysEducational assistanceTraining and development programsOn July 1, AgStar Financial Services, Badgerland Financial and 1st Farm Credit Services?joined together as Compeer Financial, strengthening our commitment to the agricultural community.? Due to this, our Contact Center is?expanding to serve our growing client base.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Apply for this job.