CHS has an exciting opportunity in our IT Customer Relationship Management (CRM) Enterprise group. The CRM Trainer position is critical as we create a new Enterprise CRM solution at CHS and drive more user adoption to deliver on customer focused solutions and making it easier to do business with CHS. The role will lead training development initiatives, coach the organization in the implementation of the new features/processes, and solutions to ensure KPIs are met. This position will be instrumental in the design, development, rollout of CRM and new features being implemented for a user base that is both onsite and remote.
The primary customers include: Sales, Marketing, District Managers, Operations, Customer Setup, Co-op Sales Teams and Certified Energy Specialists. You will:Build collaborative relationships with stakeholders, users, subject matter experts, multiple levels of management and external vendors to achieve user adoption goals, as measured by performance targets and support the CRM vision, strategy, and processes.Strong leadership and project management skills to develop a change management process for the CRM application, from a business perspective, and collaborate with Business Readiness and communicate that process to the end user community.Coordinate with stakeholders and power users regarding planning, developing and delivering training followed by measuring training results and establishing tools to address sustainment needs.Strong verbal and written communication as well as presentation skills with the ability to develop and design training materials and act as a consultant between users and IT.Demonstrate CRM capabilities through face-to-face training workshops, online content and training videos. Track and measure effectiveness for trainings and user communication on features and functions.Ability to be self-starting and self-motivated to become an expert in all areas of the CRM application including; sales, marketing, service and customer service. This will require an in depth understanding of each users role as it relates to CRM.Stay current with CRM features.Create and distribute CRM newsletter in support of change management vision.Provide monthly/quarterly reports according to the business needs to measure the program effectiveness.Work closely with support team and handle incidents related to training or process.Provide administrative support for the CHS Learning Management System solution (SuccessFactors).Perform various projects and assignments. Basic Qualifications: (required)Bachelor's degree in business, IT, marketing or education.
2 plus years of
Sales, Marketing or CRM experience to include;Experience designing, developing and delivering technical education programsProficient in MS Word, MS Excel and MS PowerPoint, Skype, SharePoint, VisioPreferred Qualifications: (desired)Microsoft Dynamics CRM or other CRM Application experienceExposure or experience with Scrum or Agile methodologyExperience driving organizational changeExperience in the Energy or Agriculture IndustryExperience with one or more eLearning tools Captivate, Camtasia or Articulate