Customer Account Coordinator

Job Listing No: 9740000

Customer Account Coordinator

 Company DescriptionThe Morning Star Company, and its affiliates, operate three tomato processing facilities in Central California, processing 35% to 40% of the California crop, plus tomato transplanting, farming, harvesting and trucking  operations.  Employment is approximately 350 year-round and over 2,000 seasonal colleagues with annual sales exceeding $900 million.  The company is known worldwide for its innovation and integrity.We are organizationally structured through a system we term Self-Management (more at: self-managmentinstitute.org).  Our company is operated by colleagues without titles or an appointed hierarchy of authority.  Each Colleague is expected to be the manager of their mission.  Authority relative to other colleagues’ activities is lateral and based on their independent agreements. Each colleague’s Mission is their guiding principle of action, and respect, influence and success having to be built based on each colleague’s competency, integrity, effort, persistence and straight-forward persuasiveness.  As we continue to grow, and while we communicate this position in commonly used terms, we intend to maintain a culture of individual responsibility and mission-focused management.Job DescriptionMissionThe Mission of the Customer Account Coordinators is to receive and successfully handle customer requests for product, services, and related information, in order to promptly and accurately fulfill their requirements. The successful candidate will develop and maintain an enthusiastic presence for Morning Star in the marketplace. The position is located at Liberty Packing in Los Banos.   ResponsibilitiesOrder management, including working with more than fifty unique customers to receive, enter, and track orders while working with distribution and accounting colleagues to maintain high levels of customer satisfaction.Traffic coordination for export customer accounts.Respond to and resolve difficult and sensitive inquiries and complaints.Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping time frames.Communicate with sales colleagues and customers on orders and follow up as needed.Proactively and independently manage customers’ requests and schedules.Compile, maintain, process, and prepare a variety of records and reports.Must be able to handle multiple tasks without losing focusMust be able to meet required deadlines.QualificationsKnowledge and ExperienceExcellent computer skills, especially with ExcelMethods and techniques for conflict resolutionFluent in English; effective written and verbal communicationExperience in exports and customer service is desired, but not requiredPersonal CharacteristicsEnjoys customer interactionQuick learnerStrong work ethicHonest, forthright and trustworthy – not politicalPersistent in getting results, but patientMust be able to thrive in an active, fast-paced environment

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