Customer Account Specialist
As global demand for food and fuel continues to rise, we are dedicated to our purpose: Bringing plant potential to life. Syngenta is one of the worlds leading companies with more than 28,000 employees in over 90 countries. We work in a collaborative and inspiring culture where personal contribution is rewarded and growth and development are at the heart of our culture.
Through our world-class science, global reach and commitment to working with our customers, we help to increase crop productivity, protect the environment and improve health and quality of life.
Theres never been a more important time to join Syngenta.
For more information about us please visit http://www.syngenta.com..
Responsible for managing the business of assigned accounts.
Ensures the accuracy and timeliness of all order management and fulfillment transactions for their accounts.
Demonstrates extensive knowledge of sales programs and policies.
Accountable for a high-level of customer satisfaction. Anticipates situations and develops approaches that maximize business opportunities.
Proactively finds new ways to build the clients business and grow accounts.
Supports and collaborates with business unit management in achieving targeted goals to maintain renewal business.
Independently visits customers and attends field/sales meetings.
Proactive identification and participation on and contribution to external departmental teams.
Proactively communicates issue(s) and resolution(s) to all affected.
Demonstrates in-depth knowledge of SAP system and recommends enhancements.
May supervise the work of other team members in the assignment of tasks.
Mentors other in the departmentSkills:
Knowledge, experience & capabilities
Understands agronomics and product positioning in marketplace.
Capability to assist in other non Service Center Rep roles within the Department as business changes dictate.
Flexibility to understand and accept additional responsibilities within other Commercial Unit BU Teams as business changes dictate.
This position requires a high school degree for levels I, II, and II; preference for a Bachelors degree. A Bachelors degree, preferably in Agriculture, is required for senior level. The candidate must demonstrate the following abilities: customer connection, results orientation and team orientation
General understanding of Crop Protection, Seeds, and/or Ag industry
Identifies business opportunities and develops and implements required tactics.
Leads by example – Interpersonal awareness, positive attitude. Assumes responsibility for and represents management role on business teams. Receives processes and follows up on orders and inquires.
Handles routine and complex situations on own with minimal or no supervision
Critical technical, professional and personal capabilities
Extensive knowledge and use of business tools used in Customer Service Center
Trains others on utilizing business tools.
Develops and implements ideas and suggestions to team
Appropriate knowledge of and ability to engage internal processes and functions to fulfill customer inquiry, order and delivery requirements. Transportation, Planning, Distribution, Technical, etc.
Ability to understand the financial impact of decisions
Critical success factors & key challenges
Strong relationships established with defined top customers. Identifies and initiates necessary action required to resolve issues between customer requirements and the Syngenta policies.
Able to interact with various management levels, including senior staff.
Ability to work with others to identify COI and develop plans to strengthen relationships.
Consults with others as new or difficult situations arise. Capable of handling conflict and identifying resolution. Ensures policy and procedure compliance at the operational level. Exercises good judgment and applies relevant knowledge to resolve difficult situations.
Proactively solicits and uses coaching from others for self improvement.
Commitment to personal development through continuous education/training. Develops and shares best practices. Trains others on team in programs and processes.
Implements ideas and suggestions to team
Ability to identify and fulfill customer needs effectively and efficiently.
Actively utilizes the strength of the team to meet order requirements and develop in-bound & out-bound customer relationships. Supply customers with timely responses regarding product, pricing and company information.
Ability to both multi-task and prioritize, with continuous attention to detail.
Knowledge and understanding of materials planning/inventory management/Logistics and supply Chain Process.
Knowledge of database query/reporting.
Directly initiates necessary action required to resolve issues between customers requirements and the ability of Syngenta to meet them.
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.