Customer Account Specialist

Job Listing No: 9740000

Customer Account Specialist

Position Purpose
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Ensure all customers, sales and related internal departments receive a high quality level of service and support through knowledge of product, process and systems as part of a cooperative team environment.? Strive to find solutions that satisfy customer, sales and company goals.
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Principal Accountabilities?85%? ?? Responsible for developing meaningful relationships with customers, sales and other departments to proactively inform, guide and provide solutions building a solid team and loyal customers from customer order to invoice settlement?? ? ?Customer Service holds a key role in the business handling a variety of customer facing activities:
?Receive/enter/monitor customer orders, returns and creditsFollow-up with pricing, credit, quality assurance, transportation, warehousing and supply chainMonitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc. ?Ensure timely resolution of customer complaints and capture associated costsMaintain customer accounts and update requirements as neededCustomer contract knowledge and maintenanceParticipate in obtaining forecast information and Demand Planning solutionsAccounts Receivable:? Short pays/Open Invoices – Monitor, investigate and provide solutions to customer/companyAcquire product application knowledgeProvide new product information to encourage sales.5%-Maintain and analyze metrics to identify and drive opportunities for continuous improvement.5%-Special projects to promote/drive personal development and to strengthen business acumen.5%-Visit Customers, attend/work trade shows and any other duties as assigned.??Skills:
Required Qualifications?Associate?s Degree in Business or related fieldAt least 2 years of Customer Service experienceProficient in Microsoft Office SuiteDemonstrated problem solving abilityExcellent verbal and written communication skillsStrong organizational and follow/up? skillsStrong time management skillsAbility to adapt quickly to changes or interruptionsSelf-starter / self-motivatorAbility to be proactiveAbility to maintain a positive attitude in challenging situationsAbility to collaborate with other individuals across all levels of the organization??
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Preferred Qualifications?Bachelor?s Degree in Business or related field2+ years of Customer Service experienceHigh proficiency level working with and troubleshooting computer systems such as SAP?
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