Customer Care Account Representative

Job Listing No: 9740000

Customer Care Account Representative

At BASF, we create chemistry through the power of connectedminds. By balancing economic success with environmental protection and socialresponsibility, we are building a more sustainable future through chemistry. Asthe world?s leading chemical company, we help our customers in nearly everyindustry meet the current and future needs of society through science andinnovation.We provide a challenging andrewarding work environment with a strong emphasis on process safety, as well asthe safety of our employees and the communities we operate in, and are alwaysworking to form the best team?especially from within, through an emphasis onlifelong learning and development.And we are constantly striving tobecome an even better place to work. BASF has been recognized by ForbesMagazine 2019 as one of America?s Best Employers. Come join us on our journeyto create solutions for a sustainable futureCustomer Care AccountRepresentative (1901872) ? Florham Park, NJWherethe Chemistry HappensBASFis seeking a Customer Care Account Representative like you to act as theprimary point of contact for communications and escalations as it relates tothe daily fulfillment and execution of activities supporting our customer portfoliosthroughout the order fulfillment life-cycle.Formula forSuccess          Leveraging your educational and/or professional background youwill ensure a high level of quality service and delivery through the accurateprocessing and fulfillment of order requests, monitoring the progress of ordersas they move through the order management process including order exceptionsand issues, providing decision support and information cross functionally,expanding customer relationships, and supporting a blend of transactional andstrategic portfolio initiatives.Demonstrating your exceptional customer care orientation will bevital as you collaborate and interface with functional teams and adapt tochanging and competing priorities based on business needs.Your commitment to continuous improvement, analytical andproblem-solving abilities will be essential as you effectively streamline theorder-to-cash workflow process.Proficient in Microsoft Office, and SAP or other relevantEnterprise Resource Planning (ERP) experience is preferred. CreateYour Own Chemistry: What We Offer You Adding value to our customersbegins with adding value to you. You@BASF is the suite of benefits, perks,programs and unique opportunities we offer to support you?the whole you?in allstages of your life and career. With you@BASF, you create your own chemistry.The total rewards that you receiveas a BASF employee go way beyond a paycheck. From competitive health andinsurance plans, to robust retirement benefits that include company-matchingcontributions, to making sure you never stop learning, we believe investing inyou is investing in our success. Working for a large, global organization,you?ll have a chance to grow professionally and personally, expand your networkand build a rewarding and dynamic career.BASF provides interesting andchallenging learning and development opportunities to help you make the most ofyour talents and your job.

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