Customer Care Account Representative (Wyandotte, MI)
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world?s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team?especially from within, through an emphasis on lifelong learning and development.And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America?s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable futureCustomer Care Account Representative (1900208) ? Wyandotte, MIWhere the Chemistry HappensBASF is seeking a Customer Care Account Representative like you to act as the primary point of contact for communications and escalations as it relates to the daily fulfillment and execution of activities supporting our customer portfolios throughout the order fulfillment lifecycle.Formula for SuccessLeveraging your educational and/or professional background you will ensure a high level of quality service and delivery through the accurate processing and fulfillment of order requests, monitoring the progress of orders as they move through the order management process.Utilizing analytical and problem-solving abilities, you will successfully manage order exceptions and issues, provide decision support and information cross functionally, expand customer relationships, and support a blend of transactional and strategic portfolio initiatives.Demonstrating your exceptional customer care orientation will be vital as you collaborate and interface with functional teams and adapt to changing and competing priorities based on business needs.Your commitment to continuous improvement, and analysis, and business acumen will be essential as you effectively streamline the order-to-cash workflow process.Proficient in Microsoft Office, and SAP or other relevant Enterprise Resource Planning (ERP) experience is preferred. Create Your Own Chemistry: What We Offer YouAdding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you?the whole you?in all stages of your life and career. With you@BASF, you create your own chemistry.The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.Apply for this job.