Customer Care Distribution Account Specialist (Charlotte, NC)
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world?s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team?especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America?s Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable futureCustomer Care Distribution Account Specialist (1804023) – Charlotte, NC Where the Chemistry Happens Our dedicated Customer Care Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Care Team acts as solution champions, delivering winning results and a premiere customer experience. At BASF, employees are provided with the tools needed to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing, or Procurement. Under the direct supervision of the Customer Care Distribution Team Lead, this position is responsible for expertly managing the order to cash activities for specified strategic distributors that have been identified as a BASF Key Account and/or NA2025 Customer. The successful candidate will understand and follow defined Customer Care Distribution processes and procedures and serve as the BASF primary point of contact for key distribution accounts.Formula for Success Leveraging your educational and professional background in Supply Chain Management and/or Logistics, you will manage the order to cash process across multiple businesses, provide decision support for various service offerings, execute agreements, and support strategic initiatives.Successfully engaging across the organization, you will collaborate with others, manage complex projects and timelines including organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stakeholders, and deliver presentations.Driving strategic decisions for the business, you will proactively identify opportunities, develop sustainable solutions, implement strategic account plans, and effectively manage business relationships with key customers.Your knowledge and understanding of supply chain processes and materials planning will be essential as you manage order to cash process activities, and removing obstacles that may impact customer requirements and BASF?s ability to satisfy them. Create Your Own Chemistry: What We Offer You Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you?the whole you?in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job. BASF recognizes Institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Apply for this job.