Customer Care Representative 1
Position Purpose The Customer Service Representative will be responsible for all business to business order management and bid activities including accurate transaction, bid coordination, order entry, logistics, building product and customer knowledge, and ensuring on-time invoice follow through.
This role will collaborate closely with other functions including Supply Chain, Sales, Master Data, and Cargill Transportation and Logistics. They will also be responsible for monitoring all daily reports as well as running other ad hoc reports as necessary.
The Customer Service Representative will use best practices to make decisions that create a superior customer experience at the best cost for the business. Principal Accountabilities45% Order Management and bid management where applicable: Process customers? bids and orders accurately and efficiently that are received via omni channels. Work with internal functions to ensure product availability and on-time delivery.
Collaborate with customers to build behaviors that meet order guidelines (minimum pallet quantities, lead time, etc.). Ensure timely and accurate invoicing.
Utilize communication and language skills to provide a superior customer experience.
35% Relationship Management: Provide daily interaction and information sharing with customers to ensure satisfaction of our products and services.
Collaborate with appropriate functional partners to ensure flawless execution of the customer and brand promise. Engage in communications and problem resolution and provide adequate documentation and follow-up. Make decisions that support superior service at best cost.
Identify the source of an issue and analyze the information to provide a solution that prevents future occurrences. Partner with a senior customer service representative to escalate more complex issues.
15% Tactical Expertise: Execute daily reporting to ensure on-time shipment and inventory accuracy.
Manage EDI transactions.
Maintain customers? portals to support the order process.
Monitor on-line ecommerce site and adjust orders as necessary.
5% Miscellaneous job duties as required.Relocation will not be provided for this position.Skills:
Required Qualifications: ? High School Diploma? 1+ years of experience in customer service, supply chain, or sales ? Microsoft office suite experience? Able and willing to work extended hours as needed (potential weekends and holidays) to support the ongoing needs of a 24/7 operation including participation in an on-call schedule.Success Factors: ? Experience with problem solving and implementing solutions? Excellent communication skills both verbal and written with ability to effectively communicate and partner with multiple levels of the organization? Strong active listening skills? Ability to effectively navigate critical customer situations using strong interpersonal skills ? Ability to problem solve and work with cross-functional teams? Ability to adapt and learn in a changing work environment while acting with a sense of urgency? Ability to work/make decisions independently ? Customer focused track record? Ability to manage multiple priorities and accountabilities? Process oriented? Conflict resolution experience.Preferred Qualifications: ? Associate?s Degree ? Bachelor?s Degree ? Ability to travel as needed? Experience of SAP or similar ERP systems? Cross functional business experience? Experience working with virtual teams