Customer Care Representative

Job Listing No: 9740000

Customer Care Representative

  ROLE DETAILS Date Created:  6/15/2016Date Filled: November -December 2016 est.Role Title:Customer Care RepresentativeReports to:Customer Care LeadAngie CromLocation: Elkhorn, Nebraska ROLE PURPOSEThe Customer Care Representative serves as a bridge between the customer and the organization. The CCR is responsible for building and maintaining positive relationships with the customer by providing exceptional customer service through order processing, stewardship assistance, shipping, delivery, transfers, and returns. In addition, the CCR provides support to the Direct Sales Representatives as needed. ACCOUNTABILITIESProvide exceptional, pro-active business service to the customer, including, but not limited to – order entry, stewardship licensing assistance, shipping, product transfers, deliveries, returns and account settlement.  Assist in building and maintaining accurate customer master data base information.Assist Marketing and Sales Department with implementation of initiatives/plans including, but not limited to: customer mailings, event coordination, and marketing and sales collateral distribution.Assist the General Sales Manager in the ordering and tracking of wearables, incentive items and maintenance of the online company store KNOWLEDGE SKILLS & EXPERIENCE:Critical Knowledge:  Base knowledge of multiple facets of the corn and soybean seed businessProfessional Phone MannerCritical Skills: Exceptional customer service skillsExceptional organizational skillsAbility to communicate and work effectively with all segments of the organization as well as outside partiesAttention to detail and drive to produce quality resultsProficient in MS Office and other components of needed business softwareMS Access/Excel proficiency a big plus but not requiredCritical Experience:  Bachelor’s degree preferredCustomer-facing experience strongly preferredSeed industry experience preferred   CORE DIMENSIONSCustomer focused (both internal and external)Problem solver Organized, ability to prioritize and multi-task Adapt and Influence change in process and policy when applicablePossess integrity Level: Non-Managerial   Managerial              Senior Management CRITICAL SUCCESS FACTORS AND KEY CHALLENGESThe Customer Care Representative must be highly organized and detailed orientated to achieve success. Must be able to deal with problems in a considerate and professional manner as they arise.  WORKING CONDITIONS / PHYSICAL DEMANDSPHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS:Physical Requirements: PHYSICAL REQUIREMENTS0-24%25-49%50-74%75-100%Computer work – proficiency in Microsoft office suite   XDrivingX   Minimal Lifting (up to 60lbs)X   Exposure to outside work, dust, pollen, etc.X   Phone  X  WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS:Working Conditions:Generally office conditions with computer work. Some times of the year may be heavier on phone use. Some travel outside of office for meetings/training will be required. Little overnight travel.   

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