Customer Care Team Lead – PM (Wyandotte, MI)

Job Listing No: 9740000

Customer Care Team Lead – PM (Wyandotte, MI)

AtBASF, we create chemistry through the power of connected minds. By balancingeconomic success with environmental protection and social responsibility, weare building a more sustainable future through chemistry. As the world?sleading chemical company, we help our customers in nearly every industry meetthe current and future needs of society through science and innovation. Weachieve this through our commitment to continuous improvement and operationalexcellence, which gives us the opportunity to set and deliver on ambitious,long-term goals. Weprovide a challenging and rewarding work environment with a strong emphasis onprocess safety, as well as the safety of our employees and the communities weoperate in and are always working to form the best team?especially from within,through an emphasis on lifelong learning and development. This allows for ouremployees to innovate and generate new ideas, put them into action, and gaininsights from them to further advance our collective expertise.Andwe are constantly striving to become an even better place to work. BASF hasbeen recognized by Forbes Magazine as one of America?s Best Employers in 2017.We strongly support the spirit of collaboration through effectively involvingteam members and colleagues from other relevant units when developing andexecuting strategies and projects. Come join us on our journey to create solutionsfor a sustainable futureCustomer Care Team Lead (1900843) ?Wyandotte, MI Wherethe Chemistry HappensEach customer, each person, and eachrelationship counts at BASF. As the ?face of BASF,? our dedicated Customer Care Team is a directextension of our values. The team is our problem solving and solutionschampion. They communicate with confidence, react quickly, and collaborate withcustomers to deliver winning results and exceed expectations.We are seeking a professional like you to be responsible forthe supervision of five to seven Customer Care Account Representatives (CCARs) whilestill maintaining order fulfillment responsibilities. You will aid in the developmentof the Customer Care team to ensure we are meeting and/or exceeding theexpectations of our customers.  You willhave a solid understanding of the overall PM organization strategy, how theorder to cash process fits, and be a key contributor for development ofinternal KPIs and goals and objectives focused on execution and continuousimprovement.This is an excellent opportunity to demonstrate yourbusiness acumen and thorough knowledge of customer order to cashprocessing/order management.  You willutilize your computer proficiency in Microsoft Office and SAP or other ERPsystem experience and your ability to communicate, analyze, and present dataefficiently to a variety of audience types. Lastly, you will also have theopportunity to show your robust data analysis and strategic decision makingabilities.Formula for Success Leveragingyour educational and professional background in CustomerCare, Supply Chain, IS, Sales, or in a commercial role, you will supervise the day-to-day and talent management activities offive to seven CCAR/Ss and have responsibility for order confirmation/materialmanagement, and communication between customers, business units and supplychain partners.Demonstrating your proficiency intime management and prioritization of responsibilities, you will collaborate,audit, and manage workload distribution to ensure proper execution of the orderto cash and supporting processes.Your adaptability and positiveleadership during change management situations, including ever changingworkload requirements, will be essential as you provide backup support for theCustomer Care Manager.Utilizing your robust problem-solvingskills, you will identify, resolve and successfully close sensitive and/or highrisk issues that may impact the customer or BASF.  Yourproven organizational skills will be beneficial as you recognize, drive, andimplement efficiencies within a team environment.CreateYour Own Chemistry: What We Offer YouAdding value to our customers begins with adding value to you. You@BASFis the suite of benefits, perks, programs and unique opportunities we offer to supportyou?the whole you?in all stages of your life and career. With you@BASF, youcreate your own chemistry.The total rewards that you receive as a BASF employee go way beyond apaycheck. From competitive health and insurance plans, to robust retirementbenefits that include company-matching contributions, to making sure you neverstop learning, we believe investing in you is investing in our success. Workingfor a large, global organization, you?ll have a chance to grow professionallyand personally, expand your network and build a rewarding and dynamic career.BASF provides interesting and challenging learning and development opportunitiesto help you make the most of your talents and your job. 

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