Customer Experience Manager

Job Listing No: 9740000

Customer Experience Manager

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment and are always working to form the best team especially from within, through an emphasis on lifelong learning and development.  We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future Where the Chemistry Happens  Customer service at BASF revolves around the customer experience and driving profitable growth. The foundation for this is a strong team that brings specific application, industry and market knowledge in order to understand the diverse markets where we build trusting and satisfying customer relationships. We are currently searching for a motivated Customer Experience Manager for our Crop Protection business (AP) in Research Triangle Park, North Carolina.   Customer Experience Manager (1604226)  As a Customer Experience Manager, you will be responsible for ensuring the delivery of a best-in-class customer experience to all assigned BASF customers. Formula for Success: You Will Develop and execute fully integrated engagement plans for target grower segments, retailers and distributorsEnsure the provision of the right tools, tactics, and content to the right customer, at the right timeEnsure the delivery of a positive, differentiated customer experience that will lead to fully engaged and loyal customersFoster and create enthusiasm for new concept developmentPromote innovation, embrace and implement change, while working with multiple stakeholdersAs a leader for BASF, you willCoach and develop team members to reach their full potentialSupport development assignments and movement of talent across unitsMotivate and challenge to drive high performanceCommit to “hiring the best” internally and externallyCreate an inclusive environment which embraces and derives value from diversityExecute performance and career development discussionsRole model and enable development of competencies in others needed to implement BASF's strategyEstablish and support a safety culture in which all accidents are preventableCreate Your Own Chemistry: What We Offer You  Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you the whole you in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.   BASFRSAs a leader for BASF, you are expected to  Play a key role in creating value for the company through people.  Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to “hiring the best” internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable. Ingredients for Success: What We Look for in YouBachelor s Degree5+ years of experience in Marketing, Communications, Sales, Customer Service or a Related FieldExperience working with sales teams, or in a sales role, integrating customer insights with strategies and tactics to enhance successProficient with Microsoft Excel, PowerPoint and web-based applicationsWe Also Look forExperience in the Agriculture industry, working with and understanding growers and channel partners 

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