Customer Experience Supervisor
CHS has an exciting opportunity. We are looking for a Customer Experience Supervisor to join our team. The successful candidate will need both excellent customer service skills as well as strong analytical and problem-solving skills required with the ability to work under pressure and within short time constraints in a complex system and business environment. You must have strong work ethic with ability to work with minimal direction, while handling a high variety of work. You must have excellent communication skills, both verbal and written, as well as strong formal presentation skills. You will: Recruit, mentor, develop and motivate a customer service/master data team to support the business as well as to ensure an engaging customer experience.Be accountable for the execution of master data management processes (e.g. for customer, vendor, address book, and others) ensuring both external and internal customers are satisfied while adhering to relevant data standards (e.g. enabling enterprise process strategies, functional or transactional requirements, trade rules and regulations as well as compliance and legal requirements).Identify, recommend and establish process improvements/efficiencies related to customer service and master data.Ensure a high level of data quality within multiple systems, and work cross-functionally to resolve data issues. Including holding data owners accountable for data completeness and data accuracy.Collaborates across multi business areas and support teams with master data as well as with other key areas such as patronage to provide seamless customer service to our farmer owners.Handle complaints and queries (external and internal) and create effective messaging around specific situations. Proactively develop and lead data clean-up plans based on data gaps. Monitor progress to plan and initiate corrective action as required.Communicate and collaborate cross-functionally to ensure alignment of priorities and decisions.Actively engage team in our onboarding process to create an experience that empowers our farmer owners to make CHS their first choice.
To include continuous process improvement incorporating direct customer feedback and managing related projects.Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Basic Qualifications: (required) Bachelor?s Degree in Business, Agriculture, Marketing or other related field5 plus plus years of experience to include: Customer Service experienceSupervisory experienceProcess data & technology with an understanding of multi-level business structureIntermediate to advanced proficiency in Microsoft Office applications (Excel, Word, Access, Visio, PowerPoint, Outlook)Preferred Qualifications: (desired) Ag Business knowledgeExperience with SAP or other ERP system