Customer Logistics Liasion
Land O'Lakes Dairy Foods division is a leading marketer of a full line of dairy-based consumer, foodservice and food ingredient products across the United States. This division also includes Global Dairy Ingredients that sells a portfolio of value-added dairy ingredients (specialty powders, milk powder, cheese, butter and whey) and offers expertise to large international customers.
Position Purpose:Customer Logistics Liaison owns the customer order management process, serving as the primary point of contact to customers, field sales, and the Land OLakes supply chain. Provides direction and coordination of cross-functional resources throughout the order life cycle, ensuring ongoing cost to serve and service metrics, e.g. case-fill and on-time delivery, are met. Leads resolution of order specific logistics issues by coordinating execution of service exceptions with the Land OLakes Warehousing, Transportation, and Product Deployment teams.Routinely evaluates Land OLakes supply chain processes and customer order management practices to identify opportunities to create efficiencies and improve performance against key service metrics.
Experience-Education (Required): 4 year degree or higher3 or more year experience with Customer Service; including customer relationship management Experience with analyzing data and making suggestionsCompetencies-Skills (Required): Effective communication (verbal and written) and interpersonal skills.Must be comfortable managing conflict while maintaining a strong customer relationship focus.Adept at working and making decisions independently while maintaining a high level of integrity and quality of work. Excellent organizational skills and attention to detail.Ability to prioritize, plan and problem solve to deliver results. Experience with and desire to work in a team environment.Must have the ability to collaborate and influence cross-functionally, and provide leadership and direction to others.System Technical
skilled at working within and across multiple systems and understand how information inputs impact systems and business decisions.Adept at gathering information efficiently and interpreting/summarizing results. Experience-Education (Preferred): Customer Logistics, Supply ChainERP order management experienceExperience in CPG/commodities businessEOE M/F/Vets/Disabled. Land OLakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.