Customer Service Allocation Analyst

Job Listing No: 9740000

Customer Service Allocation Analyst

Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.The Allocation Analyst is primarily responsible for ensuring that proper inventory reserves and allocations are maintained. In addition, the Allocation Analyst observes for unusual inventory situations and makes necessary corrections, by:
* Partnering with internal teams across the business to ensure optimal customer experience through inventory management * Understanding ERP/SAP reporting and Order to Cash functionality * Creating and maintaining allocations in ERP/SAP and offline (primarily with Excel) * Calculating and maintaining appropriate reserve levels Responsibilities:
* Collaborate with Marketing, Sales, Customer Service Management, Demand Management, Logistics and other Zoetis stakeholders to gather information necessary to design allocation models across full Zoetis portfolio. Utilize reporting tools for this purpose. * Calculate and manage corporate account product reserves. * Manage inventory release of all products on allocation while maintaining allocation balances per customer. Establish and maintain ERP/SAP configuration to accomplish. * Manage inventory release during backorder events; includes prioritizing orders per Marketing/Sales needs and partnering with Warehouse team on fulfillment process. * Monitor open orders to ensure no delays in processing. Identify and resolve order issues as needed * Work closely with ITS technical support for ERP/SAP GATP enhancements. * Communicate effectively to constituents affected by changes in inventory positions to ensure there is appropriate understanding. Qualifications: * Bachelor”s degree preferred; High School diploma required * 1 year operational experience required * ERP experience required; SAP/GATP experience preferred * Analytical and problem-solving skills required * High level attention to detail and accuracy required * Ability to prioritize effectively required * Effective verbal and written communication skills required * Microsoft Office experience, with strong proficiency in Excel required

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