Customer Service Coordinator
About Cargill Cocoa & ChocolateCargill Cocoa & Chocolate offers the food industry a wide range of both standard and customized cocoa and chocolate ingredients to be used in a wide variety of food manufacturing, bakery, confectionery, beverage and dairy applications all over the world. Our product range includes high quality Gerkens? cocoa powders, chocolate including the Wilbur?, Peter?s?, Veliche?, Merkens? and Ambrosia? brands, coatings, fillings, cocoa liquors and cocoa butters. With over a 150 years of experience in technical food expertise, Cargill supports its customers in new recipes and new product development. Our facilities in Belgium, Brazil, Canada, C?te d?Ivoire, France, Germany, Ghana, the Netherlands, UK and the USA are fully dedicated to produce in accordance with the highest food safety standards. To secure a good quality and sustainable supply of cocoa beans we have cocoa bean sourcing operations for buying, handling and/or exporting of cocoa beans in Brazil, Cameroon, C?te d?Ivoire, Ghana and Indonesia. Presence in all the leading producing countries allows Cargill to oversee the supply chain from beans at origin to cocoa and chocolate products at our customers? doorstep. We provide our customers with high quality ingredient products, technical services and innovative solutions to meet many needs. We create smiles and improve livelihoods with cocoa and chocolate!Position PurposeEnsure all customers, sales and related internal departments receive a high quality level of service and support through knowledge of product, process and systems as part of a cooperative team environment.
Strive to find solutions that satisfy customer, sales and company goals.Principal Accountabilities?65%
Order EntryUpon receipt of a prepared order from a Customer Solutions Representative, this person will be responsible for entering all customer orders into SAP. This process encompasses:Receive and enter customer ordersWork with CSR?s on any questions regarding order?Ensure customer acknowledgement or confirmation has been sent to the customerExpectation is a minimum of 20 orders entered on a daily basis, and that all orders are entered within 24 hours of receipt.25%
ATP (Auto to Promise) Process AdjustmentsThis role is responsible for realigning current, open orders in SAP for new or incoming orders based on order delivery date.?5%
Order Date Change When date changes are requested internally or by customer, this role will work within TM (Transportation Management) to adjust the order for new delivery dates. This task supports customers, supply chain and logistics.?5% Order Quantity Changes When quantity changes are requested internally or by customer, this role will work in SAP to adjust the order for volume changes. This task supports customers, supply chain and logistics.?Any other duties as assignedThis position is posted internally as well as externallySkills:
Required QualificationsHigh School Diploma or equivalent?At least 2 years of Customer Service experienceAt least 1 year of SAP or CRM experience?Proficient in Microsoft Office Suite?Demonstrated problem solving abilityExcellent verbal and written communication skillsStrong organizational and follow/up
skillsStrong time management skillsAbility to adapt quickly to changes or interruptionsSelf-starter / self-motivatorAbility to be proactiveAbility to maintain a positive attitude in challenging situationsAbility to collaborate with other individuals across all levels of the organization?Preferred QualificationsAssociates? Degree in Business or related field?3+ years of Customer Service experienceHigh proficiency level working with and troubleshooting computer systems such as SAP