Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

Corteva Agriscience?, Agriculture Division ofDowDuPont? has an exciting opportunity for a Customer Service Representative tojoin out Hoegemeyer team in Hooper, NE! We offer an excellent benefits package thatbegins on your first day of employment. This includes a generous 401k match,health and dental insurance, 15 days of vacation, a variable bonus plan, andmuch more!  This position supportsassigned district sales managers, dealers, customers and internal employees. Inthis role, you will provide exemplary customer service and support to dealers,customers and field sales personnel by being able to navigate and diagnosecustomer, sales rep and field sales personnel needs and then respond using awide and dynamic base of information and resources. You will serve as an expertin sales programs, sales processes, customer information and accountmaintenance in support of the success of the sales rep?s business and achievebusiness-unit goals and objectives.  We are looking for a greatproblem-solver to fill this position! Our best Customer Service Representativesare able to demonstrate greater capability and understanding of customer, salesrep and field sales business requirements necessary to exceed business goals. Theyare able to demonstrate greater application of diagnostic skills and non-linearthinking in complex and rapidly changing situations, utilizing broad sets oftools and techniques, resulting in novel and customized solutions. Responsibilities of thisrole include, but are not limited to the following:  Provide quality
customer service of customers, sales reps, dealers and field sales
personnel.  The types of engagement
with the customer can vary in nature as well as the frequency and number
of calls based on the time of year and involves both timely and accurate
data entry. Perform all
activities in support of customer account administration. Perform all
activities in support of sales rep, dealer, and distributor account administration. Responsible for
supporting sales reps, dealers, customers, and field sales personnel
across multiple regions.  
Perform tasks
necessary to complete all designated sales support activities and maintain
detailed knowledge of all sales programs to ensure timely and efficient
customer service. 
Make timely
decisions by working independently with customers and sales reps to find
acceptable resolutions to complicated situations.  This will be done primarily by working
with customers on the phone on a regular basis to determine the issues and
a resolution acceptable to all parties. Ability to discern
unique or extraordinary situations and identify solutions or required
engagement with supervisor, manager, or director level necessary to
address the situation.  Qualifications:The following are required:  Associates degree in business, accounting, or related field. One or more years of customer service experience. Demonstrated knowledge of agriculture. Ability to learn the seed
business as it relates to the support of the Sales and customers. Must be detail-oriented and highly motivated with the ability to
achieve goals and objectives. PC experience with basic skills in different software applications
(Excel, Word, Outlook, PowerPoint). Experience with basic accounting skills. Demonstrated ability to prepare standard business correspondence. Demonstrated ability to effectively organize and prioritize
workload and manage in a multi-task environment. Strong communication skills (including telephone, e-mail and
presentations skills) and ability to communicate accurate information. Demonstrated ability to effectively communicate (written and
verbal) with diverse groups of people with the ability to analyze and
solve problems remotely.
Outstanding customer service skills.
Ability to communicate policies and procedures in a positive
manner. Ability to work under tight deadlines.We are excited to announce that CortevaAgriscience? is the name of the new Agriculture Division of DowDuPont?. We arebringing together DuPont Crop Protection, DuPont Pioneer and Dow AgroSciencesto create a market-shaping, standalone agriculture company with leadingpositions in seed technologies, crop protection and digital agriculture. Wewill work across the global agriculture value chain to create a more efficientfood system.  At Corteva Agriscience?, we seek to enrich thelives of those who produce and those who consume. This means we will helprejuvenate the agricultural ecosystem to support people and the planet and toensure progress for generations to come.

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