Customer Service Representative
CHS has an exciting opportunity in our Agronomy (Crop Nutrients) division. We are looking for a Customer Service Representative to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong internal, customer and vendor relationships through direct contact via phone, email, text or other communication avenues.Provide excellent customer service; research and resolve all customer questions and complaints in a timely manner.Ability to learn and follow procedures and policies.Enter orders for customers and inventory into order system; provide customers with release numbers and contract.Manage contract fulfillment; close contracts upon expiration date or extend per sales and supply.Manage OPI inventory orders and utilize vendor websites for shipping and invoice information.Approve all customer invoices prior to release and resolve vendor invoicing issues with billing department and/or vendors.Enter all freight pricing for all modes, arrange truck carrier for customer; resolve carrier disputes and track railcar shipments.Track and communicate estimated arrive times for customer deliveries by truck and rail.Work closely with Account Manager to be the primary contact for accounts to include sales, market intelligence and forecasting future needs for selected accounts.Work closely with Account Managers, Regional and Central Supply Managers and other Crop Nutrients support staff.Other duties as assigned.Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
Basic Qualifications: (required)Associate degree5 plus years of customer service experience3 plus years of data entry experienceAccount management experienceProficient in MS Excel, Word, and Outlook Preferred Qualifications: (desired)Bachelor?s degreeSales experienceAgriculture/fertilizer experienceTechnical knowledge of fertilizer products