Customer Service Representative
DuPont Nutrition & Health is looking for an experienced Customer Service Representative to join our team in New Century, Kansas. As a Customer Service Representative, you will report to the Customer Service Supervisor and will serve as a key point of contact for both our internal and external customers. You???ll be responsible for managing customer orders and facilitating customer requests while proactively communicating changes. You will also be responsible for providing essential documentation to ensure receipt of goods and payment of invoices. Main job responsibilities include, but are not limited to: Initiate timely and accurate order process through the receipt and confirmation of customer orders. Verify product availability, lead time, payment and incoterms. Coordinate shipment type, condition, date and route to ensure on time delivery to the customer. Collaborate with multiple departments of the Supply Chain including, Production, Quality Control and Warehouse and Logistics to confirm product availability and present customer with options. Maintain customer transactions through electronic filing of customer purchase orders and correspondence.Promote customer satisfaction and effectively manage customer orders by consistently maintaining a professional relationship through the utilization of multiple order maintenance reports. Provide customers with information concerning the status of their orders including carrier tracking information and proof of delivery.Enter customer complaints in a prompt manner. Coordinate returns with warehouse personnel, logistics and the customer as needed.Financial responsibilities to include supporting Accounts Receivable in the resolution of invoice disputes. Delegation of Authority and conservation of proper documentation is required for monthly as well as annual audits to ensure SOX compliance before issuing credits, debits and returns. Monitor customer master data and notify customer master group of any revisions needed to ensure account data is accurate.Ensure adherence to all management systems including, ISO 9001:2008, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of Danisco???s Quality and Environmental Policies and procedures. Responsible that these policies and procedures are implemented throughout the organization and all related activities under the position's jurisdiction.As a Customer Service Representative, you will perform duties in a normal office environment 100% of the time. Minimal lifting is required as you will spend 90% of your time sitting at a desk.Qualifications:The following are required:High school diploma or equivalent. A minimum of three years of customer service/order entry experience.Typing skills at 65 words per minute or higher.Proficiency in Microsoft Office systems, SAP and Lotus notes.Expertise in handling complex spreadsheets in Microsoft Excel.Knowledge of freight and shipping terms and processes.Excellent phone etiquette.Statistical knowledge. The following are preferred:Associate's degree or Bachelor's degree in Marketing, Administration or a closely related field of studyApply for this job.