Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

DuPont Nutrition & Health is looking for an experienced Customer Service Representative to join our team in New Century, Kansas. As a Customer Service Representative, you will report to the Customer Service Supervisor and will serve as a key point of contact for both our internal and external customers. You???ll be responsible for managing customer orders and facilitating customer requests while proactively communicating changes. You will also be responsible for providing essential documentation to ensure receipt of goods and payment of invoices. Main job responsibilities include, but are not limited to: Initiate timely and accurate order process through the receipt and confirmation of customer orders. Verify product availability, lead time, payment and incoterms. Coordinate shipment type, condition, date and route to ensure on time delivery to the customer. Collaborate with multiple departments of the Supply Chain including, Production, Quality Control and Warehouse and Logistics to confirm product availability and present customer with options. Maintain customer transactions through electronic filing of customer purchase orders and correspondence.Promote customer satisfaction and effectively manage customer orders by consistently maintaining a professional relationship through the utilization of multiple order maintenance reports. Provide customers with information concerning the status of their orders including carrier tracking information and proof of delivery.Enter customer complaints in a prompt manner. Coordinate returns with warehouse personnel, logistics and the customer as needed.Financial responsibilities to include supporting Accounts Receivable in the resolution of invoice disputes.  Delegation of Authority and conservation of proper documentation is required for monthly as well as annual audits to ensure SOX compliance before issuing credits, debits and returns.  Monitor customer master data and notify customer master group of any revisions needed to ensure account data is accurate.Ensure adherence to all management systems including, ISO 9001:2008, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of Danisco???s Quality and Environmental Policies and procedures.  Responsible that these policies and procedures are implemented throughout the organization and all related activities under the position's jurisdiction.As a Customer Service Representative, you will perform duties in a normal office environment 100% of the time.  Minimal lifting is required as you will spend 90% of your time sitting at a desk.Qualifications:The following are required:High school diploma or equivalent. A minimum of three years of customer service/order entry experience.Typing skills at 65 words per minute or higher.Proficiency in Microsoft Office systems, SAP and Lotus notes.Expertise in handling complex spreadsheets in Microsoft Excel.Knowledge of freight and shipping terms and processes.Excellent phone etiquette.Statistical knowledge. The following are preferred:Associate's degree or Bachelor's degree in Marketing, Administration or a closely related field of study 

Apply for this job.




Similar Jobs For "Customer Service Representative"



 Jobs by Indeed job search

RECEPTIONIST

Company: Mount Vernon Country Club Inc.
Location: Alexandria, VA 22309
This position requires tact, sensitivity, and professionalism due to the constant interaction with staff, members and their guests and other visitors to… To apply for this job vacancy in Mount Vernon Country Club Inc. you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Painter

Company: Newcastle Place
Location: Mequon, WI 53092
Since 1961, the leaders of LCS have been instrumental in planning, developing, and managing more than 100 retirement communities throughout the United States. To apply for this job vacancy in Newcastle Place you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

Technical Help Desk Support (CCC Support Center)

Company: State Farm
Location: Richardson, TX 75081
As a member of the Customer Care Center team you will help our customers manage the risks of everyday life, recover from the unexpected, and realize their… To apply for this job vacancy in State Farm you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

Customer Service Rep

Company: UF Jacksonville
Location: Jacksonville, FL 32207
Required to make independent judgments without supervision. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the… To apply for this job vacancy in UF Jacksonville you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 3 hours ago

CLYNK - Processor 6am - 2:30pm

Company: CLYNK
Location: South Portland, ME 04106
A job for which military experienced candidates are encouraged to apply. Our processing staff is responsible for running containers through our high-speed… To apply for this job vacancy in CLYNK you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago






Note: This job listing with titled "Customer Service Representative" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.