Customer Service Representative

Job Listing No: 9740000

Customer Service Representative

Overview:
This position will process all orders received on a daily basis for accounts that are assigned to this position.? Coordinate the processing of the customer order with Production Planning , Warehouse Personal, Transportation, Sales, and the customer.?
Goal: Ensure that each and every customer?s orders are delivered on time, in full and invoiced correctly. To be the liaison for our customers and support our Sales Team in every endeavor.
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Responsibilities:
Order entry
Liaison between Customers and Sales
Sending customers weekly updates and Verify customer requested price matches system price
Act as the daily point of contact with customers via telephone and email
Handle customer issues/complaints daily:
ETA?s on trucks and any transportation issues
Shortages and overages of product
Invoice adjustments, credit, and billing questions
Confirm order acknowledgement within 2 hours of receiving order
Maintain a weekly order/shipping schedule per customer
Report customer feedback and all customer complaints to management
Become familiar with customers needs
Provide information on his/her area as requested
Write invoice adjustments against credits/deductions
Misc reports for Sales Rep
Backup for other CSR?s
On-call weekend/holiday duty rotation
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Qualifications:
Outstanding customer service skills required
Professional telephone skills
Ability to work in a fast paced environment
Strong communication skills
Efficient and detail oriented
Maintain a positive attitude while dealing with multiple tasks
General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
Efficient in 10 key
EOE/M/F/Vet/Disabled
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