Customer Service Representative (Agriculture)
?Can you repetitively bend and lift up to 80 lbs.? Do you have strong customer service skills with the ability to build strong relationships? Can you operate material handling equipment such as a forklift and order picker? Are you willing to work overtime during busy seasons? If so, we want to hear from YOU!?For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.?Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!?General Purpose and Scope of Position: Wilbur-Ellis is seeking an experienced Customer Service Representative to assist in all aspects of customer service. ?Assist the Location Manager with fertilizer production, inventory management, product recommendations, and regulatory compliance.???Key Skills and Abilities Include:College degree in agricultural field and farm related work experience preferredRequires excellent interpersonal skills between both customers and fellow employeesMust have excellent communication skills utilizing all media (Phone, e-mail, text)Proficient with computers utilizing Microsoft Windows and Excel. JD Edwards practice and process training will be providedPossess or obtain a Consultants License in order to make product recommendations to customers (would be given assistance in securing a license)Willingness to operate material handling equipment including forklift, order picker, pallet jack and other equipment as requiredAbility to repetitively bend and lift boxes and bags up to 80 lbs.?Key Personal Attributes Include:Dependable with attention to detail, good at follow through with projects and assignmentsEnjoys and embraces a diverse/variety of job duties and responsibilities. Person should be versatile, flexible, and willing.? Can effectively multi-task.Work and contribute to a team approach/effort with a positive attitude and outlook?Specific Responsibilities and Key Deliverables Include:Respond to customer sales inquiries in a timely, accurate and appropriate mannerAssist manager with product recommendations, record keeping, and customer ordersAssist Manager with product use forecasting, inventory management, and purchasingHelp support internal regulatory complianceReceive and ship productsOther duties as assigned by location ManagerHandles customer service for walk in business and customer service in generalFollow up and resolve customer requests, or coordinate with sales staff their customer needsAssist with purchasing, forecasting, and inventory managementUtilizing JDE, assist with entry and processing of customer orders as requestedWork closely with Manager to ensure adequate inventory levels are maintained, and assist with weekly inventory Cycle CountsAssist in accurate customer pricing and help maintain price listsUtilizing AgVance? fertilizing blending software, create custom blend fertilizer formulas based on customer needsSchedule fertilizer production and coordinate field application with applicatorsProvide application and delivery staff with geo referenced maps generated with AgVerdict softwareReceiving and shipment of inventory itemsMaintain accurate inventory records, ensuring no product leaves, or enters warehouse without necessary paperworkBe a leader at the branch for safety related itemsWork to create a culture of safe practices and proceduresProvide additional support to anyone with safety concerns or questionsPlan and instruct monthly safety meetingInspect a portion of the facility monthly to ensure complianceEnsure employees have been provided proper PPE and are informed of how and why to use itPlan and host annual grower meetingAt the direction of the Manager, provide backup to other departments as needed?Compensation and BenefitsCompetitive hourly wage (to be determined based on experience and other factors)Comprehensive employee benefits??COMPANY CULTURE ?Wilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.?Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed?over ninety-three years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit and a dedication to quality work, our customers and each other.?Wilbur-Ellis invests in the industry?s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.?Wilbur-Ellis Company is an Equal Opportunity EmployerApply for this job.