Customer Service Representative-Farmer City, IL
For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we?re one of the world?s largest agricultural processors and food ingredient providers, with approximately 31,000 employees serving customers in more than 170 countries. With a global value chain that includes approximately 500 crop procurement locations, 270 ingredient manufacturing facilities, 44 innovation centers and the world?s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. Learn more at www.adm.com.Customer Service Representative ? Farmer City, IL This is a non-exempt position.
Position Summary:This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing many aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable and logistics management. Limited travel may be required.
Job Responsibilities: Work in a busy sales environmentPartner with Sales Team to maintain excellent relationships with customersInteract with customers regarding orders and documentation needsFollow through on logistics for shipments from origin to destinationEnter and manage sales and purchase contractsProcess invoices and monitor accounts receivableResearching and obtaining resolution of customer issuesEffectively manage positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared ServiceCross training on all CSR responsibilitiesOther reasonable tasks as assigned by supervisorProduce settlements, checks and delivery sheets for customers/grain producers on a daily basis using grain accounting software systemAssist the Scale clerk with weighing trucks, grading grain as needed
Job Requirements: Ability to multi task is crucial to being successful in this job.
Must adapt and perform consistently in a fast paced environment.Exceptional verbal and written communication skills to be utilized dailyHigh regard for accuracy and attention to detailAbility to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improveExcellent organizational skillsMust be efficient problem solverMust be able to make moderately complex decisions which impact all aspects of the businessMust have a friendly and positive dispositionProficiency in Microsoft Excel, Word and Outlook requiredAssociates degree in accounting or business preferred or 2-4 years? experience with accounting and customer serviceWould prefer candidate with strong working knowledge of ADM?s IBM system, to include but not be limited to: OPGO, APGO A0GO, FCGO, PCGOAbility to learn web based and other computer applications as neededPrefer 2-4 years of experience with customer serviceActively grow their knowledge of their customers business and market conditionsRelocation assistance is not available with this position.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance. ADM requires the successful completion of applicable pre-employment drug screen, medical questionnaire and a background check.
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability and veteran status.