Customer Service Representative (Food Group – Boise, ID)
The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses.
These endeavors have been around for centuries and will continue to be a vital part of the global economy.
We currently have an Customer Service Representative position available at our Food Group Headquarters in Boise, ID.
Boise's mild climate, affordable housing, and vibrant downtown add up to a great place to live. SUMMARY Coordinates product order and delivery to internal and external customers. Acts as customer contact regarding pricing, scheduling, and shipping. Responds to inquiries through phone and e-mail and/or face-to-face contacts with customers and prospects about the company's products or services. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. This position is responsible for payments, deductions, and rebate resolution. Under minimal supervision, the CSR works closely with Credit Analysts, Deployment, Logistics, and Simplot Food Group sales/brokers sales force to resolve rebate, bill back, and short payment issues. The CSR will process re-bills and credit memos to clear invalid deduction/deviations. RESPONSIBILITIES* Reconciles product and freight invoices and approves for payment. Provides Accounting department with a monthly list of freight bills accrued for payment. May invoice customers or dealers directly and track receipt of payments.* Responsible for analyzing data and providing supporting documentation for re-bill processing. Provides back-up such as spreadsheets and deviation reports to support discrepancies in rebates.* Receives, coordinates, and processes orders, rebates, distributor program payments, trade spending, and bill backs from customers, brokers, and sales managers for shipments from manufacturing plants, FDC warehouses.* Accountable for interfacing with production planning, scheduling, deployment, transportation and warehouse personnel to ensure inventory availability to meet current and projected customers needs.* Answers product and distribution inquiries from sales, brokers and customers. Provides communication link between sales and distribution to facilitate prompt response. Promotes electronic processing whenever possible.* Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.* Identify, track and resolve customer shipment and distribution related problems. Responsible for accurately resolving deductions, short payments, and re-bills to final resolution and/or repayment.* Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.* Identifies business and/or system process improvement opportunities. Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members. REQUIREMENTS* Associate's Degree (A.A. or equivalent)* Two plus years customer service experience and/or training.* Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes. * Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.* The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format. * This position requires a basic knowledge of accounting principles with the ability to balance accounts. * Must also perform semi-complex analysis and querying capabilities in Brio and haves strong Microsoft Office skills (Word, Excel, Outlook).* Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with Simplot Food Group sales/broker teams. * Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions. * Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.* Combination of education, training and/or experience will be considered for this position. HOW TO APPLYInternal Simplot Candidates:Please apply via Employee Space to Job ID#3739External Candidates:Visit www.simplot.com/careersSelect Job SearchSelect Current OpportunitiesSelect All Open PositionsApply to Job ID#3739Please prepare a cover letter outlining your interest and qualifications and submit with your resume via our online application process described above.
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This process includes additional job-relevant questions, so plan on at least 20 minutes when you apply. When a position is in the interview stage or has been filled, it will no longer appear on our Simplot Careers website.
If you experience any technical difficulties when applying through our online system, please contact our Employment Center for assistance at email@example.com. **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**