Customer Service Representative (job # 4455)

Job Listing No: 9740000

Customer Service Representative (job # 4455)

?Do you have inside sales experience?? Do you have exceptional customer service as well as analytical and observational skills?? Are you proficient with computers and willing to learn new skills?If you said yes to these questions, we?d like to hear from you!?For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services. Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!?General Purpose and Scope of Position:Wilbur-Ellis is seeking a dependable Customer Service Representative. In this position, assist in all aspects of customer service including product selection, order processing and inventory management. This role could also include warehouse duties such as stocking and retrieving items, driving forklift, deliveries, general housekeeping and whatever else needed to meet the needs of the branch.?Key Skills and Abilities Include:High School Diploma or equivalent (B.S. in Agriculture Business or related study preferredProficient skills using Word and ExcelAbility to occasionally bend and lift up to 40 lbs., while working in a climate controlled environmentWillingness to occasionally use material handling equipment including forklift, order picker, and pallet jackCustomer service experience in the Agriculture industry is a plus?Key Personal Attributes Include:Excellent interpersonal skills with both customers and fellow employeesThe use of analytical and observational skills which demonstrate an ability to organize and control product sales and inventoryA desire and willingness to study to obtain state Pesticide Certifications needed. If you already have certifications that is a strong plus.Willingness to obtain Forklift Driver and Driving Certifications (on the job training/certifications offered) Having had a high school chemistry class or equivalent is a plus?Specific Responsibilities and Key Deliverables Include:Respond to customer sales inquiries in a timely, accurate and appropriate mannerHandles customer service for walk in and phone ordersElectronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) softwareFollow up and resolve customer requestsManage data and its input in a timely mannerProvide support to other team members necessary to attain branch goalMaintain active involvement with customers to ensure overall satisfactionPurchase products as assigned and assist in inventory controlAssist in coordinating deliveriesDrive light truck for occasional product deliveryNotify safety director when product spills in warehousePromote safety throughout the branchPresent a professional image to our customer through personal appearance and overall branch cleanlinessAttend product training sessions and meetings when necessaryAll other duties as assigned?Compensation and Benefits:Competitive salary (dependent upon experience and other factors)Comprehensive health and retirement offering benefits??COMPANY CULTURE ?Wilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed and specialty chemicals and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.?Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed?over ninety-five years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit and a dedication to quality work, our customers and each other.?Wilbur-Ellis invests in the industry?s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.??Wilbur Ellis Company is an Equal Opportunity Employer

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