Customer Service Representative – Lubbock, TX
For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we?re one of the world?s largest agricultural processors and food ingredient providers, with approximately 40,000 employees serving customers in hundreds of countries. With a global value chain that includes approximately 450 crop procurement locations, more than 330 food and feed ingredient manufacturing facilities, 62 innovation centers and the world?s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. Learn more at www.adm.com Customer Service Representative-Lubbock, TXThis is a non-exempt position.
Position Summary:You will be responsible for actively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a dynamic environment and will be responsible for leading many aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable and logistics management.
Job Responsibilities:Partner with Sales Team to maintain excellent relationships with customersWork well with customers and logistics companies regarding orders and documentation needs.Follow through on logistics for shipments from origin to destination.Enter and handle sales and purchase contracts.Process commodity invoices for purchases and sales and monitor accounts receivableResearching and obtaining resolution of customer issuesEffectively lead positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared ServiceCross training on all CSR responsibilitiesOther reasonable tasks as assigned by supervisorProduce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software systemAssist the Scale clerk with weighing trucks, grading grain as neededJob Requirements:Ability to multi task is critical to being successful in this job. Able adapt and perform consistently in a fast paced environment.Extraordinary verbal and written communication skills to be utilized dailyHigh regard for accuracy and attention to detailAbility to collaborate well in a team environment and committed to group goals and objectives and continually seek to improveExcellent organizational skillsEfficient problem solver Able to make moderately complex decisions which impact all aspects of the businessA friendly and positive dispositionProficiency in Microsoft Excel, Word and Outlook requiredAssociates degree in accounting or business preferred or 2-4 years? experience with accounting and customer serviceWould prefer a strong working knowledge of ADM?s IBM system, to include but not be limited to: OPGO, APGO A0GO, FCGO, PCGOAbility to learn web based and other computer applications as neededPrefer 2-4 years of experience with customer serviceActively grow their knowledge of their customers business and market conditionsRelocation assistance is not available with this position.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life, vision, and dental insurance. ADM requires the successful completion of a pre-employment drug screen and a background check. ADM is an EOE for minorities, females, protected veterans and individuals with a disability.