Customer Service Representative – (St. Helena, CA)

Job Listing No: 9740000

Customer Service Representative
–
(St. Helena, CA)

?Description?Are you customer focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!?For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.?Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!?General Purpose and Scope of Position:This position provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction.? Provides clerical assistance in order processing and inventory management.??Key Skills and Abilities Include:High School Diploma or equivalentProficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications and ERP order entry systems. JD Edwards practice and process training will be providedKnowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracyAbility to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of timeMobility to move freely across uneven terrain both indoors and outdoors safely??Key Personal Attributes Include:?Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer servicePractical organization skills with strong attention to detail along with ability to multi-task and prioritize multiple assignmentsAbility to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.Reads, writes and speaks the English language fluently?Specific Responsibilities and Key Deliverables Include:?Assists field sales staff with the preparation and documentation of product recommendations and use recordsAssists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) softwareResponds to customer sales inquiries in a timely, accurate and appropriate mannerAssists Branch Manager and field sales staff with product use forecast, sales reporting and budget preparationAs part of the support team, document and process product use recommendations as requiredUtilizing JDE, enter and process customers orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)Work closely with office team to ensure adequate inventory levels are maintained to meet customer needsAssist Sales Team in accurate customer pricing and quickly resolve any inquires or concernsPrepare standard use and sales reports as well as any custom reports as requested by management, sales and customerAssist Sales Team in annual budget preparation and monthly budget vs. actual reportsAssists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales supportSupports Branch and/or Operations Manager as requested??Compensation and Benefits:Hourly wage commensurate with experience and other factorsFull health and retirement benefit offerings (including pension and 401(k) retirement savings plan)?Job Code:?CUSTO03431

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