Customer Service Representative – (Yuba City, CA)

Job Listing No: 9740000

Customer Service Representative –
(Yuba City, CA)

?Description?Are you customer focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!?For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.?Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!?General Purpose and Scope of Position:This positions provides administrative clerical support and is a team member in the interactions and interface between customer, field sales team and operations support to ensure excellent service and overall customer satisfaction.? Provides clerical assistance in order processing and inventory management.??Key Skills and Abilities Include:High School Diploma or equivalentProficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications and ERP order entry systems. JD Edwards practice and process training will be provided.Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages and ratios to practical application with accuracy.?Key Personal Attributes Include:?Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.Practical organization skills with strong attention to detail along with ability to multi-task and prioritize multiple assignments.Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.Reads, writes and speaks the English language fluently.?Specific Responsibilities and Key Deliverables Include:?Assists field sales staff with the preparation and documentation of product recommendations and use records.Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software.Receive in product from external vendors in our order systemProcess daily inventory spreadsheetsProcess blends in Agvance the computer blending systemsAssists with dispatching drivers hauling products and equipmentResponds to customer sales inquiries in a timely, accurate and appropriate mannerAs part of the support team, document and process product use recommendations as requiredUtilizing JDE, enter and process customers orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)Work closely with office team to ensure adequate inventory levels are maintained to meet customer needs.Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer.Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support.Supports Branch and/or Operations Manager as requested?Physical Requirements:Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time.Mobility to move freely across uneven terrain both indoors and outdoors safely.?Compensation and Benefits:Hourly wage commensurate with experience and other factors.Full health and retirement benefit offerings (including pension and 401(k) retirement savings plan)?Job Code:?CUSTO03246

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