Customer Service Specialist – Construction Systems

Job Listing No: 9740000

Customer Service Specialist – Construction Systems

At BASF, we createchemistry through the power of connected minds. By balancing economic successwith environmental protection and social responsibility, we are building a moresustainable future through chemistry. As the world?s leading chemical company,we help our customers in nearly every industry meet the current and futureneeds of society through science and innovation. We provide achallenging and rewarding work environment with a strong emphasis on processsafety, as well as the safety of our employees and the communities weoperate in, and are always working to form the best team?especiallyfrom within, through an emphasis on lifelong learning and development. And we are constantlystriving to become an even better place to work. BASF has been recognized byForbes Magazine as one of America?s Best Employers in 2017. Come join us on ourjourney to create solutions for a sustainable future  Customer ServiceSpecialist (1901223) ? Shakopee, MN Where the ChemistryHappens  This is a hybridposition in our Customer Service Department. The primary responsibilities will be new account set ups, sortingpurchase orders, and the order-to-cash process.Formula forSuccess Ensure the Voice of the Customer is representedin our processes and policiesManage customer inquiries including, but notlimited to, those presented via phone and e-mailExecute Order-to-Cash ProcessManage Credits and Debits as assigned byCustomer Care Team Lead to support the Customer ExperienceFacilitate new account set-up and account maintenanceManage exception reports to identify and resolveissues in a timely mannerUtilize Non-Conformance Management System fornon-conformance tracking and to identify opportunities for corrective andpreventative actionsBalance short and medium-term objectives whilesuccessfully completing routine job dutiesPrioritize responsibilities; balancing short-and medium-term objectives while successfully ensuring completion of routinejob dutiesProvide support to customers through broadknowledge of our products, policies, and proceduresUtilize decision making authority, dependentwithin a Terms of Reference, and independentlyWork to build rapport with customers, internalfunctions, and external service providers to better understand what can be doneto improve internal/external processes and proceduresRepresent Customer Service on special projectsas assigned by Customer Care ManagersResolve many, sometimes conflicting, issues in aprofessional, confident, and timely manner while performing routine tasksInitiate necessary actions required to removeany obstacles that may impact BASF's ability to satisfy customer requirementsSupport Construction Systems Customer Care teammembers and processesExhibit positive image of self and corporation,even in difficult and stressful situationsOther duties as assigned by Customer CareManagementTravel to customer sites and BASF plant sites asrequired Create Your OwnChemistry: What We Offer You  Adding value to ourcustomers begins with adding value to you. You@BASF is the suite ofbenefits, perks, programs and unique opportunities we offer to support you?thewhole you?in all stages of your life and career. With you@BASF, you createyour own chemistry.  The total rewardsthat you receive as a BASF employee go way beyond a paycheck. From competitivehealth and insurance plans, to robust retirement benefits that includecompany-matching contributions, to making sure you never stop learning, webelieve investing in you is investing in our success. Working for a large,global organization, you?ll have a chance to grow professionally andpersonally, expand your network and build a rewarding and dynamic career. BASF providesinteresting and challenging learning and development opportunities to help you make the mostof your talents and your job. 

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