Customer Service Supervisor

Job Listing No: 9740000

Customer Service Supervisor

CHS has an exciting opportunity in our Country Operations Division. We are looking for a Customer Service Supervisor to provide excellent customer service to our Energy customers. You must have excellent communication and customer service skills, both verbal and written, and be detail oriented with the ability to work in a team environment and effectively document procedures and processes. Primary Responsibilities: -The ideal teammate will be at ease using software and be at ease delivering dynamic customer service with a sense of urgency and a flair for professional and friendly communication.-The ideal teammate will be comfortable and able to quickly adapt to necessary business technology changes, as well as procedural and policy changes. Manage day-to-day responsibility of Customer Service Representatives to include in-bound call handling, cash application, invoice delivery, credit and collection activities and daily business posting.Ensure proper organization of documentation including electronicallyAct as lead for robust energy operations softwareWork with Credit Department setting up new customer accountsProvide performance and inventory position reports to management on a daily basis.Ability to work extended hours during busy seasonTravel overnight to other locations occasionallyDemonstrate superior customer service that naturally encourages customers to recommend our service to their neighbors.Coordinate with the Department Manager to maximize customer satisfaction, new customer growth and problem resolution.Ensure customer satisfaction with all delivery and service needs. Follow up with customer complaints promptly, coordinating with the Delivery and Service Supervisor when necessary.Communicate effectively any issue regarding customer satisfaction and team performance with management.Utilize technology tools to efficiently manage customer service and the field service and delivery.Develop performance objectives that include both professional and personal goals of our team members.Work cross-functionally to ensure that both internal and external customers? needs are met.Hire, train, coach and mentor call center representatives to include regular development feedback and coaching as well as annual performance evaluations.Recommend new ideas to improve interdepartmental relationships and work processes within the business for increased customer service experience.Cultivate and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.Be self motivated and able to work unsupervisedOther duties as assigned and position grows Basic Qualifications: (required)Associate?s degree (additional years of related experience may offset degree requirement)Be able to be CETP certified?5 plus years of customer service experience2 plus years of supervisory or leadership experienceExperience with Customer Service SoftwareStrong understanding of Microsoft Office and WindowsStrong organizational skillsAbility to sit, stand, bend, twist, kneel and lift up to 20 pounds Preferred Qualifications: (desired)Bachelor?s degreeKnowledge of the Propane Energy industryStrong aptitude in technology and data managementHave and maintain a valid driver license

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