Customer Service Supervisor I

Job Listing No: 9740000

Customer Service Supervisor I

Responsibilities:
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The Customer Operations Supervisor position is responsible for providing direct supervision and daily leadership to a team of Customer Account Coordinator?s. Average team size ranges from 6-12 employees. This individual needs to be able to work as a supervisor and coach for their direct reports while at the same time being able to step in where needed to ensure our customer needs are being fully satisfied every day. The Customer Operations Supervisor will be responsible for ensuring his or her team is executing on our customer experience metrics, complaints are completed within expected days to resolution and most importantly will be tasked with quickly adapting and finding unique solutions to complex problems. This position will work cross functionally between sales, production operations, purchasing, and marketing to build strong relationships and effectively communicate to provide an outstanding customer experience. Customer Operations Supervisors also play an active leadership role on the Location Accountability Teams focusing on local geographies ensuring our customer and business requirements are met. Qualified Customer Operation Supervisor candidates will have strong leadership skills, the ability to hold teammates accountable, both direct reports and non-direct reports, and have the ability to multi task effectively. Supervisors must be a ?self-starter,? demonstrate high ownership for their team success, and responsibility for ensuring they learn and understand Cargill?s customers and business.
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Principal Accountabilities:
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45% – Coach Customer Account Coordinator?s in decision making pertaining to questions they have around order entry, specifically focusing on customer and supply chain related questions.? Perform supervisory duties for the Customer Account Coordinator team located at their hub, including but not limited to PMP reviews, daily coaching conversations, Performance Improvement Plans, etc. Work to ensure CAC?s engagement and development are ongoing.
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20% – Work with Location Accountability Teams to provide leadership for local the business and grow their business results. Engage with cross functional stakeholders to identify and work through business opportunities.
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15% – Actively participate in the Customer Operations Management Team as well as focusing on local office leadership.
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10% – Provide training support and development opportunities as available for the Customer Account Coordinator Team. If training is outside of Customer Operations Supervisor?s area of control, they are the primary individual responsible for getting the right people involved.
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10% – Onboarding new Cargill employees and aligning them with Customer Account Coordinator roles and responsibilities.
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Relocation will not be provided for this position.Skills:
Required Qualifications:
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? B.S. or B.A. or 5+ years of experience in Customer Operations and/or Supply Chain.
? Minimum of 3+ years supervisory and leadership experience around Customer Operations.
? Travel up to 20%.
? Ability to establish strong relationships with internal & external customers.
? Ability to motivate, train, and develop a team utilizing strong leadership skills.
? Ability to identify key employees, create high performing teams, and wo

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