Customer Service Team Leader

Job Listing No: 9740000

Customer Service Team Leader

Take the next step in your career and act on this opportunity to join the quality team of a major agricultural lending institution! FCS Financial is seeking a Team Leader to join our Customer Service Team!  The Customer Service Team Leader will provide coaching and direction to their team of Financial Services Specialists.  This individual will coordinate the internal support needed to deliver efficient and effective support to their market area of focus.  Being able to build relationships and communicate effectively and tactfully are key attributes to being successful in this role.  The successful candidate should also be outgoing, team-oriented, pro-active, collaborative, and confident.  This position is located in the Central Region of Missouri.Potential office locations: Sedalia, Nevada, Harrisonville, O'Fallon, and Jefferson City, Missouri; Other locations may be considered.This position closes September 6, 2018. This position is classified as Exempt under the Fair Labor Standards Act.Department:  Marketplace Services            Reports To:  Vice President, Customer Service      Supervises:  Customer Service Representatives and Financial Services Specialists Minimum QualificationsBachelor's degree in business, agriculture, accounting, or a related field5 years of experience in loan processing and/or closingValid Missouri driver's licenseOr an equivalent combination of education and experience sufficient to perform the essential functions of the jobRequired Knowledge and SkillsSkill in using Microsoft technologies including e-mail, word and spreadsheet processingSkill in performing a variety of duties, often changing from one task to another of a different natureWorking knowledge of Farm Credit SystemWorking knowledge of agricultural industryOral and written communication skills, sufficient to exchange information effectively with peers, subordinates, supervisor and customersSkill in setting priorities to reflect the importance of job responsibilitiesSkill in managing, coaching, motivating and developing a teamExpert customer service skills, including the ability to communicate complicated information, deliver bad news effectively, and exceed customer expectationsResponsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data

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