Customer Support Representative

Job Listing No: 9740000

Customer Support Representative

Customer Support Representative?Position Specifics:Department:? AftermarketReports to:??? Aftermarket ManagerSupervises:?? NonePurpose:Enhance customer experience by leveraging relationships and value added solutions that the dealership can provide to help our customers be more successful.? ?Builds customer relationships by traveling to customer locations to promote aftermarket parts and service sales. perform follow-up activities on complete goods, parts and service sales, address customer concerns, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.??Responsibilities:Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotionsPerforms follow-up calls at customer locations on complete goods and major parts and serviceAddresses customer concerns and resolves problems effectively and satisfactorilyBrings back feedback from the customer and works with other team members to be sure needs are addressedProfiles customer?s machines, vehicles and demographic informationParticipates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealershipAssists the Sales department with after sales calls to ensure equipment operates to the customer?s satisfactionProvides limited technical support where applicable?Experience, Education, Skills and Knowledge:3+ years experience in an agricultural related role with involvement in equipment?dealership departments such as sales, parts, service, training or other related workExcellent customer relationship skillsAbility to write and speak effectively to individuals and groupsAbility to use standard desktop load applications such as Microsoft Office and internet functionsHigh School Diploma or equivalent experience

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