Digital Experience Platform Product Owner
We are looking for an enthusiastic leader to drive Cargill?s vision to bring an obsessive focus on customer experience (Cx) and evolve how we work across value chains in a connected way for the customer.?
In this position, you will bring your deep expertise in digital experience and commerce capabilities blending marketing and tech to empower our business and deliver innovation to our B2B and B2F(farmer) customers.
The Digital Experience Product Owner provides strategic leadership and knowledge across all aspects of customer digital content, marketing, search, commerce, identity, profile, preferences and security.? ?This role is responsible to create and maintain solution roadmaps and strategies for all aspects of the digital experience platform and integration with Global IT methods & operating models.? This position will be responsible for partnering with the Business Partner function and Product Owners to design and create new customer & sales products. ?This position will lead and provide direction to managers/advisors, professionals and indirect staff.? Thought leadership, especially around core capabilities for reuse and extension, operating principles for product teams and education and demonstrating platform value, will be managed by this Lead.? Key stakeholders are expected to be the Business Partners/BRMs, Business Product Owners, Commercial/Marketing COEs and teams, Corporate Affairs and regional delivery or partners that will deliver products on top of the platform.
This role will oversee the build of the digital platform focused on prioritizing the core capabilities that have the greatest impact to the customer experience and drive value for Cargill. By creating digital building blocks, we will lower the barriers to entry and move toward best capabilities for our enterprises and for our customer.
To accomplish this, we will build a cloud-based architecture to complement with the traditional slower-speed systems of record. This CX-driven architecture will focus on user experience, modularity, speed to market, quality, and adaptability to new channels. We will measure our success by achieving more with our customers, spending less on how we serve them (SG&A), and turning connected insights into empowered decisions for growth and efficiencies.
This position will have accountabilities in the following areas:?Trusted advisor to Product Owners, Commercial Sales & Marketing Leaders & IT Business Partners, Global IT delivery teams.Prioritizing core capabilities based on customer and business needs, vision for platform engineering team(s).Budget oversight of platform and creation of estimating and methods for new features.Guides innovation/transformation and continuous improvement efforts.Chief innovation leader for the platform to test ideas, inspire collaboration and compare performance to competitive benchmarks.Develop strong product development ties with technical product vendors such as Adobe, Cloudcraze, SAP Hybris & microservices architectures Commerce tools and SAP Yaas to influence road map and co-invest opportunities.Deliver education and demos to share capabilities of the platform and value achieved.Deliver on boarding and methods to empower teams to build on top of the platform for speed to market.Owner of design system catalog and curator of features/components and how we go to market?Principal Accountabilities30% Architecture Solution Strategy, Leadership, and Governance?Advocate and guide the use of the digital experience capabilities across business, partners and delivery teamsDevelop, define, and implement new and maintain platform products and service offeringsSignificantly contributes to the creation and maintenance of DX product and service offering strategies and roadmaps (e.g. component catalog, wiki, onboarding training etc)Utilize expert knowledge to increase the DX capabilities maturity level of our solutions leveraged by the BUs/FNs?15% Business Partnering and Relationship Management?Leads the marketing of DX capabilities to multiple BUs/FNs aligned to their business driversAct as a liaison and regularly interface with multiple BUs/Functions in partnership with BPs and Commercial Excellence COE to assess ideas, requirements, priorities and present valuable opportunities for the use of the digital experience platform.Accountable for relationship and integration with Enterprise ArchitectureMaintain awareness of projects creating DX opportunities for the organization and where they may impact existing DX solutionsPartner with key stakeholders, peers and project leadership and serve as an issue escalation point of contact for the digital experience platformCollaborate with potential run organization(s) using strategic leadership and expert knowledge to maintain awareness on the health of overall solutions and service offeringsManage and govern vendor relationships for the digital experience platform?15% Architecture Definition and Methodology?Keep up-to-date on industry and architecture methodologies for applicationProvide strategic leadership, guidance, and insight during solution definition activities from ideation through explore to ensure roadmap and architecture alignment