Director, Information Technology – Brazil
Operations Director, Information Technology – (Location – Sao Paulo – Brazil)At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 20,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion. Working at Nutrien will provide you an opportunity to help us Feed the Future, and grow your career.Brazil IT is part of the global Nutrien IT organization. The IT Operations Director, Information Technology – Brazil reports to the Nutrien VP for IT – Retail and must maintain a very close relationship with counterparts in the Nutrien Global IT organization who also act as global heads. This position provides the leadership to ensure we deliver the right mix of global/regional/local services to this geography within the framework of our global strategy. The IT Operations Director – Brazil will have a dotted line reporting for functional and day-to day operational accountability and responsibility to the Managing Director for Brazil. This will ensure the delivery of business objectives, goals, and outcomes. Brazil IT services have been supported by services through South American IT Support. Services include infrastructure, end user services, and application services. Service and delivery improvement is a major focus for the Nutrien Ag Solutions – Brazil Business. Brief DescriptionThe primary purpose of the role is to provide outstanding business-oriented technology services to Nutrien Ag Solutions – Brazil businesses to support the achievement of clear commercial and client service goals. The role requires a hands-on approach in the strategy, development, and management of Nutrien Ag Solutions – Brazil’s existing technology resources, services and assets to create and maintain optimal levels of internal and external customer service capability. This will be done by partnering and accountability to the Brazil retail leadership team. The scope covers the delivery of infrastructure services, application services, solution architecture, digital roadmap, and oversight of the Business Relationship Management and business analysis function. These functions will report directly to the IT Operations Director – Brazil. The IT Operations Director contributes to the overall IT strategy and reports to the Nutrien VP for Information Technology – Retail. There is a day-to-day accountability to the Managing Director of Nutrien Ag Solutions – Brazil business. The expectation is this role will be part of the local country (Brazil) leadership team. The IT Operations Director will be expected to cover all aspects of the business. Nutrien Ag Solutions – Brazil currently covers retail branches and manufacturing for Brazil – Retail. All aspects of this ‘matrix’ require commercial and operational IT support and solutions.Nutrien IT FundamentalsThe IT Operations Director – Brazil is expected to operate at a high level, and manage a team operating at high level. The desired candidate should have and continue to develop and excel at the following Nutrien IT Fundamentals:Be an expert – We embed ourselves into every corner of our company, we are experts on our business processesOwn IT – We never ignore an issue, if we see it, we own itThink Forward – Two steps ahead, we drive our company’s Purpose with technology and innovationStay Flexible – We are at our best when we are on our toesPlay as a Team – We take personal accountability and pride in our team’s reputation – GloballyAct Now – We start today, we don’t wait for perfectionLevel Up – Everyone on the team is a leader. We demand ideas, opinions, and hypotheses from all levelsRESPONSIBILITIES:Running of day to day IT services in alignment with Brazil Business objective and customer needsPrepare the run organization for the future operating model in line with global/regional/local principlesManage day to day operations for the Nutrien Ag Solutions – Brazil region according to the operating model and operating processes defined by the local business requirements and IT operating modelGovern and manage, with the Service Delivery Managers, any outsourced contract according to the established SLA’s and in accordance with the overall Vendor Management Office governing principlesEnsure effective service introduction of projects and enhancements through service providersOverall financial responsibility for and manage the IT operations budget as provided and developed with the global TBM function and the Nutrien VP for Information Technology – RetailDigital Strategy, Development, and ImplementationProvide leadership in working with the Brazil Leadership Team, Managing Director of Brazil, and VP Digital for Retail to develop Digital Roadmap for BrazilEnsure customer experience, operational goals, and key business successes are achieved in all aspects of Digital Strategy and DeploymentAlign with Nutrien IT, Digital, and innovation best practices, services, and principles; leveraging architectures when applicableCollaborate with business and IT stakeholders driving successful implementations of Digital RoadmapProvide analytics and reporting support to IT global management Collect and implement operational and financial analytics as required by the global governing model and according to the requirements set forth by the TBM function, in conjunction with Nutrien VP for Information Technology – Retail Provide risk mitigation analytics as requiredOversight of the Business Relationship Manager regional functionManage the Brazil business analysts in accordance with the overall global and regional organization for the prioritization demands according to busiApply for this job.