Director of Digital Operations

Job Listing No: 9740000

Director of Digital Operations

Summary: The Social Media Manager uses social media channels to promote PMA and the Center for Growing Talent by PMA?s content, mission and messaging, engaging a variety of audiences and creating member value. The person in this role works across the organization to understand priorities and key messaging points, then employs a variety of social media outlets to meet those business needs while ensuring PMA?s social media channels are effectively used as engagement tools.?Staff Relationships: The Social Media Manager works under the administrative direction of the Director of Digital Operations as part of the Digital Content Team. The SMM will also work closely on cross-functional teams with other departments throughout PMA and the Center for Growing Talent by PMA.?Responsibilities and Duties:Work with Data Analyst and IT to ensure accurate social media metrics are available and incorporated into regular KPI reporting. Work with vendors to ensure social media tools are working efficiently and being leveraged effectively. (10%)?Create and distribute content in a consistent voice with the PMA and Center for Growing Talent by PMA brand guidelines that supports business goals and strengthens brands. Manage social media campaigns and day-to-day activities, including presence on social networks including Facebook, Twitter, LinkedIn, YouTube, Instagram, Flickr, and Pinterest (50%)Leverage social media channels as engagement tools, both actively and passively, to build the PMA and Center for Growing Talent by PMA brands. Engage other functions as needed to provide timely responses. Ensure both brands are engaging appropriate influencers. (25%)Work closely with Digital Content Team to ensure work is aligned and works cross-functionally to engage internal stakeholders. (10%)Maintain professional and technical skills. (5%)?Selection Criteria:Bachelors? degreeTwo years? experience in effective use of social media tools in a professional environmentProven excellence in writing, editing, proofreadingProven and demonstrable social media campaigns and social media metrics analysisFamiliarity with social media monitoring tools such as Hootsuite, Sprout Social and Falcon SocialExperience using multimedia tools for the webExperience with aggregation and curation of web contentMastery of basic computer tools such as the Microsoft Office suite and web tools including HTML editors, blogging and CMS platforms and social media management applicationsDomestic and global travel requiredGlobal experience in social media platforms a bonusWork with minimal supervisionWork in cross-functional teamsOrganized, able to meet deadlinesStrong writing skills, including Associated Press styleStrong multimedia skills, including photo, video and podcastsStrong project management skillsAble to react quickly, work under pressure and juggle shifting prioritiesAble to produce content and engage social network users in real-time?No telework or relocation benefits available for this position?Measures of SuccessQuantity and quality of social media content produced across all PMA channelsPositive metrics with regard to performance on social media channels, especially engagementPositive feedback from internal and external stakeholders

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