Event Registration Manager
JOB SUMMARY: The Event Registration Manger will serve as the lead for the registration process for small to large scale events, including the marquis event with over 67,000+ attendees, This position will manage and execute registrations for the National FFA Convention & Expo as well as other conferences, meetings and events utilizing the registration software for the National FFA Organization and Foundation. In addition to day to day management responsibilities, the qualified candidate will collaborate with our IT department to ensure that the latest technology is being used and innovative solutions are provided to both internal and external clients. This role will also work closely with our Customer Service team to ensure they are knowledgeable of all registration components to assist attendees..Additionally this position will serve as the lead for managing the housing process for the national FFA convention & expo. Duties will include assisting the Senior Event Manager with processing hotel contracts, partnering with the visitors association to build the housing portal, work with internal and external stakeholders to create and manage housing blocks and facilitate post event housing needs.ESSENTIAL FUNCTIONS: RegistrationSpearhead the full life-cycle management of the registration process across multiple teams (planning, oversight and execution of event registrations; needs assessments, creation, testing, integration with other systems).Ensure that brand and FFA style guidelines are used in each registration.Train other colleagues on use of registration system based on their access needs.Collaborate with IT team to identify and implement ongoing improvements on existing registration processes and procedures.Creating and delivery of all needed registration reports to appropriate staff.Manage onsite registration for the national FFA convention & expo including; floor plan design, building requirements, scheduling of internal staff, temporary and volunteers, logistics, set up/tear down and daily operations.Communicate on an ongoing basis with vendors, attendees, staff and other stakeholders.ESSENTIAL FUNCTIONS: Housing Overall management of the housing process for the national FFA convention & expo.Collaborate with housing bureau from convention’s host city to define and outline appropriate procedures and processes.Manage internal staff housing needs for each team.Communicate with attendees and stakeholders on housing questions and needs.Work with Senior ERequirements:QUALIFICATIONS:Experience in event and meeting registration systems such as Certain, Cvent, Lanyon, etc. a plus.Management experience – must be willing to manage staff working onsite registration including internal staff, temporary staff and volunteers.Must be able to manage multiple programs, events and meetings simultaneously, working within agreed upon timelines and budgets.Displays strong critical thinking, organizational and analytical capabilities.Successfully perform in high stress, fast-paced environment.Ability to work independently and collaboratively.A drive to continually identify and implement process improvements.Excellent customer service skills.Tremendous verbal and written communication styles. EDUCATION:Bachelor Degree required, preferred to be in event coordination, hospitality, management or other related fields EXPERIENCE:3-5 years’ experience in meetings and events with a with a focus in registration managementMay substitute experience for education (1 yr. toward degree for 2 yrs. work experience)Apply for this job.