Export Customer Service & Documentation Representative
Summary: SunFoods is a rice milling and marketing business located in the heart of Woodland, CA. We are currently seeking one additional team member to join our Customer Service Group. This role would support the Customer Service manager (and other customer service team members) as well as work closely with the company’s sales and accounting teams. Primary duties would include but are not limited to: Key Accountabilities:Enter daily sales orders in SAP computer systemCreate customer documentation for a combination of export, retail, and distributor accounts:Work with freight forwarders and direct shipping lines to create ocean freight bookingsCheck OMIC/SGS/Cal Agri inspection documents to ensure accuracyCollect and organize fumigation certificatesEffectively work with SunFoods operations team to communicate shipping timelines/deadlinesTrack/Maintain freight and other conditions on all orders/within SAPWork with county office to apply for/obtain phytosanitary certificatesCreate online AES#ers for export shipmentsCreate check requests for export docs requiring certification/legalizationEfficiently mail export documents and sales samples as requiredWork with SunFoods bank to complete letter of credit transactions and documentationTrack import shipments; collect and send documentation to shipping lines as necessary for imported product(s)Maintain daily contact with customers and/or Sunrice (parent company) to remain up to date on all shipment schedules/information for current and new orders/projects.Cross check orders with SAP output – invoices, BSM documentation, freight accrualsUSDA sales reporting –to be completed weeklyAARQ reporting-to be completed quarterlyKeep current on pricing with management team to prevent billing issuesValidate, cross check and log freight invoices for ocean transit, consolidation warehouse charges and over the road trucking chargesRespond to customer inquiries via phone, email and SunFoods consumer portal.Update quarterly IRI Executive reports for Dry Rice and RTS segments.Maintain SunFoods retail customer information in the online One Sync portal.There will be a signing bonus for this position.Apply for this job.